---
schema_version: "1"
id: 0ad2d2005e8152f0b3873e54e419eb1d0d263d0dccbe4d188a50ec17b552acab
title: Distribute Policies and Track Acknowledgments for IT Compliance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmpl_distribute_track_ack.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_distribute_track_ack.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ba1e3d0f4bd74e43c1e72b4fde72d4b1fd36be43d72cc12b6b5dfbd9d36c6e45
description: Distribute policies and launch targeted communication campaigns to ensure organizational awareness and maintain a defensible audit trail. Define acknowledgment windows for specific audiences and monitor employee attestations in real time to verify compliance with internal standards.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Distribute Policies and Track Acknowledgments for IT Compliance

Distribute policies and launch targeted communication campaigns to ensure organizational awareness and maintain a defensible audit trail. Define acknowledgment windows for specific audiences and monitor employee attestations in real time to verify compliance with internal standards.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Create a Policy Communication Campaign for IT Compliance](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_create_policy_comm_campaign.htm&release=264.0.0&type=5)**  
    Create policy communication campaigns to ensure employees are aware of organizational policies and to collect required attestations for compliance audits. Campaigns define acknowledgment windows and trigger automated notifications via the Employee Service Portal.
- **[Acknowledge Policies from the Employee Service Portal for IT Compliance](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_policy_hub_portal.htm&release=264.0.0&type=5)**  
    Employees can acknowledge assigned policies directly from the Employee Service portal, without needing access to the IT Compliance app. A policy appears in the Policy Hub when a compliance admin activates a policy communication campaign that lists the employee as a recipient.
- **[Track Employee Policy Acknowledgments for IT Compliance](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_track_policy_comm_acknowledgments.htm&release=264.0.0&type=5)**  
    Monitor the progress of your policy communication campaigns to verify organizational compliance and support audit readiness. Track which employees have completed their review and which acknowledgements are still pending.