---
schema_version: "1"
id: 1e7b735fa5d3919179262051ad9abcfd80eb379edb13d7cf969e00e47ac8f44e
title: Review and Close a Compliance Issue
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmpl_close_issue.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_close_issue.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 39f3816aecbdda89c1953d24b4032c8f0b57d6b53b1a523f54a810de391dbbd8
description: As an issue owner, you're responsible for confirming that the resolver's work meets compliance requirements. Review the completed tasks and evidence, then either close the issue or move it again to the open state for additional work.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Review and Close a Compliance Issue

As an issue owner, you're responsible for confirming that the resolver's work meets compliance requirements. Review the completed tasks and evidence, then either close the issue or move it again to the open state for additional work.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d89792e72">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d89792e72 ">To access Compliance Issue action plan tasks:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d89792e72 ">Compliance Admin permission set</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note This task assumes the resolver has completed all remediation tasks and moved the issue to Review status. To see the remediation workflow, see [Complete Remediation Tasks for a Compliance Issue](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_remediate_issue_execute.htm&release=264.0.0&type=5 "Execute the action plan associated with a compliance issue by completing each remediation task and uploading supporting files. As the resolver, you're responsible for working through each task on the action plan and providing evidence that the compliance gap has been addressed. Once all tasks are complete, move the issue to Review status so the issue owner can validate your work.").

1. From the App Launcher, find and select **Compliance Issues**.
2. From the Compliance Issues list view, filter by **Issue Status** equals **Review** to find issues awaiting your validation.
3. Open an issue, go to the **Tasks** tab and confirm every task on the attached action plan is marked complete.
4. To review any attached files to ensure the uploaded evidence supports closure, open a task and go to the **Related** tab.
5. Decide whether to close the issue or open it again if it needs more work.
    - If the evidence supports closure, click **Mark Issue Status as Complete** to close the issue.
    - If the evidence is incomplete or the fix isn't satisfactory, in the status path, select **Open** or **Remediation in Progress**, and then click **Mark Issue Status as Current Status**.

A closed Compliance Issue retains its action plan, tasks, evidence, and history. Closed issues appear in list views and reports so auditors can trace the remediation back to the original finding.