---
schema_version: "1"
id: 5330433d7eec9326500532a6515c80ec36f26a071e32e14fa8471108028cdb8d
title: Configuration Item Relationships and Service Graphs in CMDB
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmdb_relationships.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_relationships.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c0206886fe6f0d61c00fc6224b65a278acbae7f31a5acf9ec4acf316431ca1ef
description: A configuration item (CI) relationship defines how assets in your Configuration Management Database (CMDB) interact with each other. The service graph visualizes the relationships to show how systems are connected and where dependencies exist. Together, they help you monitor infrastructure health, analyze impact, and troubleshoot issues faster by understanding how assets work together across your IT landscape.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Configuration Item Relationships and Service Graphs in CMDB

A configuration item (CI) relationship defines how assets in your Configuration Management Database (CMDB) interact with each other. The service graph visualizes the relationships to show how systems are connected and where dependencies exist. Together, they help you monitor infrastructure health, analyze impact, and troubleshoot issues faster by understanding how assets work together across your IT landscape.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service that have CMDB and Service Graph enabled.</td></tr></tbody></table>

- **[Define Configuration Item Dependencies with Relationships](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_define_reltshp.htm&release=264.0.0&type=5)**  
    Configuration Item (CI) relationships connect configuration items to show how they interact or depend on each other. CI relationships help define real-world dependencies between hardware, software, cloud resources, and services.
- **[Visualize Configuration Item Relationships with Service Graph](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_service_map.htm&release=264.0.0&type=5)**  
    Use Service graph to view how a Configuration Item (CI) connects to other assets across your IT landscape. The visual map helps teams assess impact, identify dependencies, and troubleshoot issues faster. You can also use predefined or custom service graph layouts to focus on specific perspectives of a service.