The Configuration Management Database (CMDB) permission sets provide different levels of access. The number of permission set licenses in your Salesforce org depends on your license configuration and on how your solution is packaged. Permission set licenses entitle users to access features that aren’t included in their user licenses.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
| Included Permissions | CMDB Permission Sets | ||||
|---|---|---|---|---|---|
| IT Service Configuration Item Owner | IT Service Configuration Item Reader | IT Service Configuration Item Type Manager | IT Service Configuration Item Type Reader | IT Service Related Records Reader | |
| View configuration items | Yes | Yes | No | No | No |
| Create or edit configuration items | No | No | No | No | No |
| Own and manage assigned configuration items | Yes | No | No | No | No |
| View configuration item types | No | No | No | Yes | No |
| Create or manage configuration item types | No | No | Yes | No | No |
| View related records (Incident, Problem, Change, Release) | No | No | No | No | Yes |
The permission sets give access to these CMDB objects:
- Configuration Item
- Configuration Item Type
- Configuration Item Attributes
- Configuration Item Attribute Set
- Configuration Item Relationship
- Related Record Link
Additional Permission Sets
| Permission Set Group | Purpose |
|---|---|
| IT Service Configuration Item Owner | Grants access to create and manage assigned configuration items and related records |
| IT Service Configuration Item and Asset Discovery Manager | Grants access to create, manage, and view configuration items, configuration item types, and related relationships in CMDB. |