---
schema_version: "1"
id: 55ae168512d8c116aff7f40556fe3dcff3e880de7502ea05879ae04a8ae1c89c
title: Configuration Management Insights Dashboard
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmdb_insights_dashboard.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_insights_dashboard.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1e37a56bfb254ff706ddbe850710bbd79af8eb766d6f0f5902b0ffbd99a7c745
description: Monitor configuration item (CI) trends and analyze operational insights across your IT environment by using the Configuration Management Insights dashboard. Track CI metrics such as incident volume, CI status, and business criticality to identify high-impact infrastructure areas and prioritize troubleshooting efforts.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Configuration Management Insights Dashboard

Monitor configuration item (CI) trends and analyze operational insights across your IT environment by using the Configuration Management Insights dashboard. Track CI metrics such as incident volume, CI status, and business criticality to identify high-impact infrastructure areas and prioritize troubleshooting efforts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enterprise, Unlimited, and Developer Editions with Agentforce IT Service and Data Cloud</td></tr></tbody></table>

The Configuration Management Insights dashboard provides visual metrics and operational insights for configuration items stored in CMDB. Use the dashboard to monitor CI distribution, operational status, incident trends, and business criticality across your infrastructure.

| Metric | Description |
| --- | --- |
| Total Configuration Items | Total number of configuration items (CIs) tracked in CMDB. |
| Configuration Items by Type | Number of CIs grouped by CI type, such as hardware, software, or network adapter. |
| Configuration Items by Business Criticality | Number of CIs grouped by business criticality level. |
| Configuration Items by Status | Number of CIs grouped by operational status, such as installed, retired, maintenance, production, or test. |
| Configuration Item Details | Detailed information for individual CIs, including CI name, type, and status. |

You can also use the dashboard filters to focus on specific CIs and trends across your environment. The selected filters apply across all dashboard visualizations and tables, helping you analyze specific groups of CIs effectively.

| Filter | Description |
| --- | --- |
| Time | Filters dashboard metrics based on a selected time range. The time filter applies to all dashboard visualizations. |
| CI Type | Filters dashboard data by configuration item type, such as server, application, database, or network device. |
| CI Status | Filters dashboard data by operational status, such as production, maintenance, installed, or retired. |