---
schema_version: "1"
id: ebe8a463c8739e15e245e66d868a0157355e1aee0fff42d8adbd16c093ebf922
title: Import Configuration Item Relationships
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmdb_import_ci_rltshp.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_import_ci_rltshp.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c5db057da417045a1cf99484bede772bef270a0e3f3cd21903476bd5a6810664
description: Import configuration item (CI) relationships in bulk by using predefined CSV templates. Use relationship imports to establish dependencies and service mappings between related CIs more efficiently in CMDB.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Import Configuration Item Relationships

Import configuration item (CI) relationships in bulk by using predefined CSV templates. Use relationship imports to establish dependencies and service mappings between related CIs more efficiently in CMDB.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service that have CMDB and Service Graph enabled.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d45467e71">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d45467e71 ">To import configuration item relationships:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d45467e71 ">IT Service Configuration Item Type Manager</td>

          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d45467e71 ">To view configuration item types:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d45467e71 ">IT Service Configuration Item Reader</td>

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Relationship imports associate source and target configuration items by using predefined relationship types. Import configuration items before importing relationships into CMDB. For more information, see [Import Configuration Items to CMDB](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_importci.htm&release=264.0.0&type=5 "Import configuration items (CIs) and CI tags in bulk using a predefined CSV template. Download a prestructured template that matches the selected CI type and then upload the completed CSV to import CIs into CMDB. Use this method to maintain consistency and reduce manual effort during CMDB setup."). Download the relationship templates before preparing relationship import data.

1. From App Launcher, find and select **CMDB and Service Graph**.
2. In the navigation panel, select **CI Imports and Exports** under CMDB in Administration.
3. On the **Import History** tab, click **Download Import Template**.
4. From Template Object, select **Configuration Item Relationship** and the following template ty
5. Select the relationship template that you want to download as per the following table:
6. Click **Download** to download the CSVs of these template types:
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><tbody><tr class=""><th style="vertical-align:top;" headers="d45467e166-option" id="d45467e170">CI Relationships</th><td style="vertical-align:top;" headers="d45467e166-desc d45467e170">Defines source and target configuration items and the relationship types used during relationship import.</td></tr><tr class=""><th style="vertical-align:top;" headers="d45467e166-option" id="d45467e179">Relationship Types</th><td style="vertical-align:top;" headers="d45467e166-desc d45467e179">Lists the predefined relationship types available for relationship import.</td></tr></tbody></table>
7. Populate the downloaded CSV templates with relationship data.
    
    You can use the Relationship Types template as a reference for supported relationship types.
8. On the **Import History** tab, click **Import CI Relationships**.
9. Upload the completed relationship CSV file and wait for the upload to complete.
10. Click **Close**.
    
    You can view the relationship import status on the **Import History** tab.