Unify and manage your IT environment with Salesforce Configuration Management Database
(CMDB). Centralize configuration item data across systems, devices, and services to create a
single source of truth for asset management. Use CMDB to visualize dependencies, assess service
impact, track changes, and drive faster, more informed IT decisions. Automate the detection and
tracking of IT assets across your enterprise using Discovery. Reduce manual effort, improve
accuracy, and speed up operations by using agentless and agent-based scanning in
Discovery.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
- How CMDB and Discovery Work Together to Improve Asset Management
Understand how Configuration Management Database (CMDB) and discovery integrate to automate asset tracking, reduce data entry, and keep configuration data current across your IT environment.
- Salesforce Configuration Management Database and Service Graph
Easily manage your IT landscape by using Salesforce Configuration Management Database (CMDB) and Service Graph to track and understand all your configuration items. CMDB helps IT admins maintain accurate records of assets, ownership, and dependencies. Ensure smoother operations and more reliable IT services by structuring your asset data logically.
- Discovery for IT Services
Discover and track IT assets across your hybrid environment. Use discovery to automatically identify infrastructure, software, and cloud resources. Keep your Configuration Management Database (CMDB) up to date with accurate, real-time asset data to improve service reliability and reduce manual effort.
- Monitor Usage for CMDB Enterprise in Digital Wallet
Monitor how enterprise configuration items are managed and metered in Configuration Management Database (CMDB). Learn how usage is calculated and how Digital Wallet helps you track active enterprise CI counts and usage trends.
