---
schema_version: "1"
id: 566156068d229f2ad9bf466bf4943aaaf5f28e4c6b2957405cfe468f542dbe3f
title: Create Relationships Between Configuration Items
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmdb_create_cirelshp.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_create_cirelshp.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d53e0eb4405cb71476e4cac9472ff23274c4334749c94dbafd76d8c6c1ce8bbc
description: Understand how configuration items (CIs) interact and depend on each other by creating relationships. Use the Relationships tab in a CI record to define source or target relationships. Mapping these connections helps your teams understand system dependencies, assess impact, and troubleshoot issues faster.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Create Relationships Between Configuration Items

Understand how configuration items (CIs) interact and depend on each other by creating relationships. Use the Relationships tab in a CI record to define source or target relationships. Mapping these connections helps your teams understand system dependencies, assess impact, and troubleshoot issues faster.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service that have CMDB and Service Graph enabled.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d56000e72">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d56000e72 ">To create relationships between configuration items:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d56000e72 ">IT Service Configuration Item Owner</td>

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A source relationship indicates that the current CI connects to or depends on another CI. For example, a Linux server that depends on a storage device has a source relationship with that device.

A target relationship indicates that another CI depends on the current CI. For example, a load balancer that routes traffic to a web server creates a target relationship with that server.

1. From the App Launcher, find and select **CMDB and Service Graph**.
2. Select **Configuration Items**.
3. Go to **All Configuration Items** or **My Configuration Items**, and select the CI that you want to add a relationship to.
4. On the CI record page, go to the **Relationships** tab.
5. To create a source relationship, click **Add Source Relationship**, and then
    
    complete the following details:
    
    | Field | Description |
    | --- | --- |
    | Target Item | Name of the current configuration item where you’re adding the relationship. |
    | Relationship | Type of relationship to define between the configuration items. Select from predefined values such as runs on, depends on, or connected to. The predefined relationship types are managed in **Configuration Item Relationship Types** of the CMDB app. |
6. If you want to create a target relationship, click **Add Target Relationship**, and then complete the following details:
    
    | Field | Description |
    | --- | --- |
    | Source Item | Name of the current configuration item where you’re adding the relationship. |
    | Relationship | Type of relationship to define between the configuration items. Select from predefined values such as runs on, depends on, or connected to. The predefined relationship types are managed in **Configuration Item Relationship Types** of the CMDB app. |
7. Click **Save**.

The relationship appears in the **Relationships** tab of the configuration item record.

The relationship is added to the configuration item and reflected in the service graph. Use the service graph to view how a configuration item connects to other assets across your IT landscape, assess impact, identify dependencies, and troubleshoot issues faster.