---
schema_version: "1"
id: f85ca1172a58a13647e0c5f44879c3ebfbad824fa6e7686c0d2503892d735fbd
title: Create a Configuration Item
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmdb_create_ci.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_create_ci.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d7465cdf6a6f4e3dd32312bda81ee91a71816844ac1b89f3c9f097f0d9c7769b
description: A configuration item (CI) represents a physical or virtual asset in your IT environment. Create CI manually when setting up Configuration Management Database (CMDB) or when you need to capture a new asset that isn’t detected through discovery.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Create a Configuration Item

A configuration item (CI) represents a physical or virtual asset in your IT environment. Create CI manually when setting up Configuration Management Database (CMDB) or when you need to capture a new asset that isn’t detected through discovery.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service that have CMDB and Service Graph enabled.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d36873e72">User Permissions Needed</th>
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        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d36873e72 ">To create configuration items (CIs):</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d36873e72 ">IT Service Configuration Item Owner</td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, find and select **CMDB and Service Graph**.
2. In the navigation panel, select **Configuration Items**, and then select **All Configuration Items**.
3. Click **New**.
4. Provide these details:
    
    | Field | Description |
    | --- | --- |
    | Name | Enter a name that clearly identifies the asset. |
    | Owner | Search and select the user responsible for the asset. |
    | Configuration Item Type | Select the type of CI, such as Windows Host, AWS EC2 Instance, or Linux Server. |
5. Click **Save**.

The configuration item appears in the **All Configuration Items** list. You can view CIs that you own in the **My Configuration Items** list.