---
schema_version: "1"
id: 566e38333ac1022e48d5f572300d38d7c701f496eafb4b209b3506330731df73
title: Configuration Item Attributes and Attribute Sets in CMDB
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmdb_ci_attribute.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_ci_attribute.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 870ee023ac720199910ff57b629eee2d852e694086f90cf5c449c22e2b44d13f
description: Configuration item (CI) attributes define which details are tracked for each asset in your CMDB, such as the technical properties, ownership, and location. You can group related attributes into attribute sets to maintain consistency across similar CI types and streamline data entry.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Configuration Item Attributes and Attribute Sets in CMDB

Configuration item (CI) attributes define which details are tracked for each asset in your CMDB, such as the technical properties, ownership, and location. You can group related attributes into attribute sets to maintain consistency across similar CI types and streamline data entry.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service that have CMDB and Service Graph enabled.</td></tr></tbody></table>

A CI attribute represents a single piece of data that describes a configuration item. Each CI can have multiple attributes depending on its type. For example, a workstation CI may include attributes such as operating system, serial number, hostname, and assigned user.

Attribute sets are reusable collections of attributes that apply to one or more CI types. They help standardize how attributes are grouped and displayed. Admins can assign attribute sets to CI types to ensure all related CIs follow a common structure.

Use the **CI Attributes Manager** to create and manage attributes and attribute sets from a unified workspace.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example Group Server Attributes into a Set

A system administrator manages various types of servers in the CMDB. To maintain consistency, they define a set of attributes that every server must have such as CPU Type, RAM Size, operating system, IP Address, and datacenter location.

Instead of adding each attribute manually for every new server CI type, the admin creates an attribute set named base server specs. The admin can assign this set to all relevant CI types. Every CI linked to those types now includes the same structured set of attributes.

- **[Create a Configuration Item Attribute Set](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_create_attbte_set.htm&release=264.0.0&type=5)**  
    Use attribute sets to organize metadata into logical sections for faster navigation and improved readability. Logical sections include system details, installed software, license information, and other related groups. Attribute sets group related configuration item (CI) attributes together so they appear as collapsible sections on the CI record.
- **[Create a Configuration Item Attribute](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_create_attribute.htm&release=264.0.0&type=5)**  
    Capture specific asset metadata, such as license details, application name, and hardware identifiers. Each attribute defines a field on the CI record. You can reuse an attribute across multiple configuration item types.
- **[Add Attributes to a Configuration Item Type](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_manage_atbts.htm&release=264.0.0&type=5)**  
    Use the Attributes tab in a configuration item (CI) type to define the fields that appear on CI records of that type. Organize metadata into clear, collapsible sections to improve usability and make configuration data easier to read. Attributes helps your team focus on the most relevant information when managing CIs.