Understand how Configuration Management Database (CMDB) improves visibility, accuracy, and operational efficiency across your IT environment. Explore the key benefits of each CMDB component to support structured asset tracking and confident decision-making.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service that have CMDB and Service Graph enabled. |
Use the following table to understand how each CMDB component supports configuration accuracy, operational clarity, and IT service success:
| Feature Area | What It Enables | How It Helps Your Team |
|---|---|---|
| Configuration Items (CIs) | Structured records of IT assets with linked attributes | Improves traceability, supports root cause analysis, and connects infrastructure components |
| Configuration Item Types | Templates to define CI structure and enforce rules | Standardizes data, improves onboarding, and enables category-specific validation |
| CI Attributes and Attribute | Sets field-level definitions for technical and business metadata | Ensures data consistency, enhances reporting, and reduces manual configuration |
| CI Relationships and Service Graphs | Visual and logical representation of asset dependencies | Simplifies impact analysis, supports change planning, and accelerates issue resolution |
| Identification Rules | Rules to detect and match CIs during Discovery | Prevents duplicate CIs, maintains clean data, and boosts Discovery accuracy |
| Integration with IT service records | Visibility into affected and impacted configuration items within incident, problem, change, and release records | Helps assess root cause, understand impact, and resolve service issues faster by linking IT service records with real-time CMDB data |
| Agents for CMDB | Access CI and service graph information through natural language conversations. | Helps to retrieve CMDB information faster and investigate dependencies without navigating multiple records and views. |