---
schema_version: "1"
id: 8bab7cf57c25bccfd507ca6a4fc0961db877bf3cc935476cf165999a56a31822
title: Create a Default Account for Discovered Configuration Items Without an Owner
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmdb_asset_sync_create_default_account.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_asset_sync_create_default_account.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b0bec8ccc679181621e2417e683ad5afe0fc9816f401470b51f12785075f03c2
description: Capture details about configuration items (CIs) that don’t have owner information by creating a default account. All assets found during the discovery process must be related to an Account ID or Contact ID, so the default account acts as a placeholder for the unassigned assets. This account is only used to create new assets. If an asset exists and matches a rule, the system updates the existing asset fields.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Create a Default Account for Discovered Configuration Items Without an Owner

Capture details about configuration items (CIs) that don’t have owner information by creating a default account. All assets found during the discovery process must be related to an Account ID or Contact ID, so the default account acts as a placeholder for the unassigned assets. This account is only used to create new assets. If an asset exists and matches a rule, the system updates the existing asset fields.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

1. From the Salesforce Go page, find and select **Configuration Management Database (CMDB)**.
2. Click **Go to Account**.
3. Click **New**.
4. Select a record type.
    - If you’re using a business account, enter the account name.
    - If you’re using a person account, for Last Name, enter ASSET\_CI\_SYSTEM\_ACCOUNT.
5. Save your changes.