---
schema_version: "1"
id: ad031c3c9ee4eccb615a71f3c042e85cb76d7530266fed36b53e31fe7fde6b6c
title: Set Up Change Request Management IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_chng_mgmt_setup_chng_rqst.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_setup_chng_rqst.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 201590a606c1c6aeaee51a8ba380725ad8f1a75d9839a60ae9b4bd6c6f04be44
description: Get started with Change Request Management to help you implement, track, and manage changes efficiently. Enable the necessary features, assign permissions, and customize fields to support consistent and streamlined change processes for IT operations.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Change Request Management IT Services

Get started with Change Request Management to help you implement, track, and manage changes efficiently. Enable the necessary features, assign permissions, and customize fields to support consistent and streamlined change processes for IT operations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Enable Features for Change Request Management in IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_enable_features.htm&release=264.0.0&type=5)**  
    Turn on settings in your org that turn on Change Request Management and its associated features.
- **[Change Request Management Permissions for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_prmsn_licenses.htm&release=264.0.0&type=5)**  
    Change Request Management users need permission set licenses to access and manage change records, workflows, and approvals. Understand what each permission set license offers. These licenses are provided out of the box and are required to get started with the Change Request Management process.
- **[Stage Management for Change Requests in IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_stage_mgmt.htm&release=264.0.0&type=5)**  
    Define and manage stages, transitions, and tasks for change requests to standardize change processes and improve execution.
- **[Change Request Conflict Detection](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_chng_cnflct_detection.htm&release=264.0.0&type=5)**  
    Identify and manage scheduling conflicts between change request that affect the same configuration items to help prevent overlapping changes and improve deployment planning.
- **[Change Advisory Board for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_cab_overview.htm&release=264.0.0&type=5)**  
    A change advisory board (CAB) reviews and evaluates change requests before implementation.