---
schema_version: "1"
id: de66870a892d4bb772dbc95e97c087d5fa70e93ed8ae042f46d466ae8de9af59
title: Perform Change Risk Assessment for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_chng_mgmt_risk_assmnt_example.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_risk_assmnt_example.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9571f850885075e757b5f785b4af20c01def51821412d613acc98e25469788e9
description: Conduct a risk assessment to understand the potential impact of a change before you implement it.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Perform Change Risk Assessment for IT Services

Conduct a risk assessment to understand the potential impact of a change before you implement it.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

Let's take an example of John, an IT fulfiller at Cumulus Bank who wants to calculate the Risk Score and Risk Level for his change request. He wants to let the stakeholders know whether the change request can be implemented or not based on the risk score.

Change Request Details  
| field | example value |
| --- | --- |
| Change Request Number | CHG-000000016 |
| Status | New |
| Priority | Critical |

![risk evaluation in change management](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/it_service/images/it_srvcs_chng_mgmt_risk_evaltn.png)

John clicks **Start** to start the Risk Evaluation. He provides the answers to the questions on the next screen.

![risk questionnaire](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/it_service/images/it_srvcs_chng_mgmt_risk_qstnr.png)

He then clicks **Next** and answers the next set of questions.

![risk questionnaire](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/it_service/images/it_srvcs_chng_mgmt_risk_questnr.png)

He then clicks **Finish** and gets a risk score of 22, which is Low.

Since the Risk Score is low, John can let the stakeholders know that the change is low-risk and ready for implementation, and can be deployed in the upcoming release.