---
schema_version: "1"
id: a63b3921fe4c069ac82d8ae3914050b5eef582c9ae9447ec258b6df412ac8b8e
title: Manage Change Requests for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_chng_mgmt_manage_chng_rqsts.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_manage_chng_rqsts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c83acbaa2723616a521d88b78cf2136fc93f89469814c3ed4b6c34873d88fa4a
description: Implement service improvements and minimize disruption by managing the complete lifecycle of change requests. Your team can make sure that all service modifications are planned, tracked, and executed efficiently by creating change requests and associating change requests with other records. They can also conduct comprehensive risk assessments and view changes on a centralized calendar.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Manage Change Requests for IT Services

Implement service improvements and minimize disruption by managing the complete lifecycle of change requests. Your team can make sure that all service modifications are planned, tracked, and executed efficiently by creating change requests and associating change requests with other records. They can also conduct comprehensive risk assessments and view changes on a centralized calendar.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Work with Change Requests for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_work_with_chng_rqsts.htm&release=264.0.0&type=5)**  
    Work with change requests to streamline the implementation of service improvements. You can create change requests, associate change requests to other records, and even view the change requests on a centralized calendar.
- **[Change Risk Assessment for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_risk_assmnt.htm&release=264.0.0&type=5)**  
    In Agentforce IT Service, change risk assessment is an automated process that calculates a risk score for a change request. This score is based on a combination of change request attributes, such as Impact, Urgency, Schedule Lead Time, and Change Type, and a predefined questionnaire. Based on the score, a corresponding risk level and a risk score is assigned. This provides an objective way to calculate risk and can be edited to meet your organization’s needs.
- **[Review and Resolve Detected Change Request Conflicts](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_review_resolve_chng_conflicts.htm&release=264.0.0&type=5)**  
    Review and resolve detected change request conflicts to prevent overlapping work and maintain accurate change schedules. You can view conflicts directly on the change request record, where you can reschedule the request or mark conflicts as resolved or ignored.
- **[Manage Change Advisory Boards](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_cab_manage.htm&release=264.0.0&type=5)**  
    Manage change advisory boards to coordinate reviews, schedule approval meetings, and track approval decisions for change requests.