---
schema_version: "1"
id: 5f0a975a03bf0a3bc4a547d8fcf1e21e77b0c0584af3cf1e3989826a43c859b8
title: Change Advisory Board for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_chng_mgmt_cab_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_cab_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2074140c16a85ca07815efe47cdf30204f7f8b9f18857d247a4b5a6540af4b27
description: A change advisory board (CAB) reviews and evaluates change requests before implementation.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Change Advisory Board for IT Services

A change advisory board (CAB) reviews and evaluates change requests before implementation.

Use CAB to centralize and manage change approvals by bringing stakeholders, schedules, and decisions into a single workflow. Change Advisory Boards reduce approval delays, improve accountability, and provide a complete audit trail for every change request.

A CAB brings together roles and records to manage change approvals.

 
| CAB Element | Purpose |
| --- | --- |
| Change owner | Creates change requests for CAB review. |
| CAB manager | Defines CABs, schedules meetings, and manages approvals. |
| CAB definition | Stores CAB configuration details, including CAB manager, active status, associated meetings, and related change requests. |
| CAB meeting | Stores meeting details such as meeting status, start and end date, agenda, notes, and related change requests. |
| CAB request | Tracks CAB review and meeting assignment information for a change request. |
| CAB meeting review process | Supports review discussions, risk assessment, impact evaluation, and approval recommendations during CAB meetings. |
| CAB approval process | Starts automatically when a change request is assigned to a CAB meeting. |
| IT Service Calendar | Displays scheduled CAB meetings alongside other service events. |
| Notifications | Keep stakeholders informed of meeting updates and approval actions, and admins can configure them using event-based or Service Level Agreement (SLA)-based approaches. |

- **[Change Advisory Board Permissions for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_cab_permissions.htm&release=264.0.0&type=5)**  
    Assign permission sets to users based on their CAB roles and responsibilities.
- **[Configure Change Advisory Board for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_chng_mgmt_cab_config.htm&release=264.0.0&type=5)**  
    Turn on the required settings for the Change Advisory Board (CAB) to manage change approvals effectively.