---
schema_version: "1"
id: fadeccf2e75603f67d3d6e89ecfa112faa9e65237f119fb7618530b5037560e5
title: Migrate Customer Community Plus Users to Unified Employee License
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_ccp_to_uel_migration.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_ccp_to_uel_migration.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9c84af4c91bcc296bbe45ce61b4c9f6bd220756062514c1ca081bc6b08cf1981
description: Migrate your existing employee users in Agentforce IT Service from Customer Community Plus (CCP) licenses to the Unified Employee License (UEL) in a single bulk operation. Run the UEL migration tool from Setup to standardize on a single licensing model and establish employees as standard Salesforce users.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Migrate Customer Community Plus Users to Unified Employee License

Migrate your existing employee users in Agentforce IT Service from Customer Community Plus (CCP) licenses to the Unified Employee License (UEL) in a single bulk operation. Run the UEL migration tool from Setup to standardize on a single licensing model and establish employees as standard Salesforce users.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note Though the existing documentation describes this migration for HR Service, the same steps apply to Agentforce IT Service.

Complete the prerequisites described in [Before You Begin](https://help.salesforce.com/s/articleView?id=service.hr_svc_uel_pre_migr.htm&type=5&language=en_US) in the HR Service documentation.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_important.png)

Important This migration is permanent. After the migration begins, you can no longer create new users with CCP profiles.

The migration retains existing user IDs and record ownership, so the license change doesn't affect reports, historical activity, or audit trails. For details about the Unified Employee License, see [Unified Employee License Details](https://help.salesforce.com/s/articleView?id=platform.users_license_types_salesforce_unified_employee.htm&type=5&language=en_US).

1. Migrate your employee users from CCP to UEL with the **Unified Employee License Migration** tool by following the steps in [Migrate to UEL](https://help.salesforce.com/s/articleView?id=service.hr_svc_migrate_to_uel.htm&type=5&language=en_US).
2. Validate your migration by verifying the license type for migrated users, updating field-level security for the Case and Incident objects, and adding the Unified Employee profiles to the relevant Experience Cloud sites.
    
    For the complete validation procedure, see [Post Migration Checks](https://help.salesforce.com/s/articleView?id=service.hr_svc_uel_migr_troubleshooting.htm&type=5&language=en_US) in the HR Service documentation.
3. Set up **User Access Policies** to manage UEL entitlements for your migrated users by following the steps in [Set Up User Access Policies for UEL Migration](https://help.salesforce.com/s/articleView?id=service.hr_svc_set_up_user_access_policies_uel_migration.htm&type=5&language=en_US).

For answers to common questions about rollback, downtime, inactive users, and post-migration license cleanup, see [CCP to UEL Migration FAQs](https://help.salesforce.com/s/articleView?id=service.hr_svc_ccp_to_uel_migration_faqs.htm&type=5&language=en_US) in the HR Service documentation.