IT Service Calendar

Manage IT change requests, releases, business moratoriums, maintenance windows, and holidays in a single, color-coded calendar. The IT Service Calendar automatically creates events for new change requests and releases to help teams plan efficiently and avoid scheduling conflicts.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

Set Up Event Types for the IT Service Calendar
Admins define event types, such as maintenance windows or moratoriums, to schedule and track on the IT Service Calendar. Multiple events of the same type can be created and managed by your IT team.
Use the IT Service Calendar
After admins configure event types, IT teams schedule and track events on the calendar.
Track Releases and Change Requests on the IT Service Calendar
The IT Service Calendar helps teams effectively track and manage releases and change requests. This centralized view helps prevent conflicts and ensures timely deployment of critical updates.