---
schema_version: "1"
id: 98eadbbf53d236752546231f1ba0456eb6d6bd026f3fc2225661bbabf89dbab5
title: Use the IT Service Calendar
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cal_create_events.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cal_create_events.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a0516869c3278da5bd8bd8b8e30ee60ee73f973860fa9e840d8fcb1980a458a3
description: After admins configure event types, IT teams schedule and track events on the calendar.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Use the IT Service Calendar

After admins configure event types, IT teams schedule and track events on the calendar.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d72792e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d72792e72 ">To view change requests on the IT Service Calendar:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d72792e72 ">View access on Change Request</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d72792e72 ">To view releases on the IT Service Calendar:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d72792e72 ">View access on Release</td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, find and select **IT Service Calendar**.
2. Create an event on the calendar.
    1. Click **New Event**.
    2. Enter an event name and select an event type.
    3. If necessary, add a description and assign the event to a user.
    4. Enter the start and end date and time.
    5. To schedule an event that spans the entire day instead of specifying start and end times, select **All-Day Event**.
    6. Save your changes.
3. Use the Calendar Controls panel to filter the view.
    - For predefined events, filter by Event Type.
    - For change requests, filter by Type, Priority, Status Code, Status, or Category.
    - For releases, filter by Release Type, Status, or Priority.
4. To view event details, click an event block on the calendar.

Each time you create a change request or a release, a corresponding event is automatically created on the IT Service Calendar. Click an event to view its details.

![\[it service calendar\]](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/it_service/images/it_srvcs_it_service_cal.png)