---
schema_version: "1"
id: 17e9a7b8e122fe1b9ac3112a62d05cfdefe50c2c1f0ec105b7b9928a3567078b
title: Set Up Broadcast Communications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_broadcast_comms_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_broadcast_comms_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 53ad99d97e6898fc22497d0206eb7937fb4611373ac6ba55479349c06541891c
description: Turn on Broadcast Communications from a guided setup, choose the channels your team can broadcast on, and enable broadcasts for incidents and change requests.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Broadcast Communications

Turn on Broadcast Communications from a guided setup, choose the channels your team can broadcast on, and enable broadcasts for incidents and change requests.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d129729e74">User Permissions Needed</th>
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        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d129729e74 ">To set up Broadcast Communications:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d129729e74 ">
              <p>Customize Application</p>
              <p>AND</p>
              <p style="margin-bottom:0;">View Setup and Configuration</p>
            </td>

          </tr>
        </tbody>
      </table>

Before you set up Broadcast Communications, complete the [Prerequisites for Broadcast Communications](https://help.salesforce.com/s/articleView?id=service.it_srvcs_broadcast_comms_prerequisites.htm&release=264.0.0&type=5 "Before you set up Broadcast Communications, make sure your org has the required add-ons, permission set license, and platform features. Notifications delivers every broadcast; Slack, Microsoft Teams, and Agentforce are needed only for the channels and features you use."). [Notifications for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_notifications.htm&release=264.0.0&type=5 "Keep IT teams and employees informed with timely notifications across their preferred communication channels. Admins define message content, timing, recipients, and delivery channels for standard and custom objects, including their related records.") must be on to deliver broadcasts, and Slack, Microsoft Teams, and Agentforce are required only for the channels and features you use.

1. From the Salesforce Go page, on the Features tab, search for Broadcast Communications.
2. On **Broadcast Communications**, click **Set Up**.
3. Turn on **Broadcast Communications**.
4. In the **Set Up the Basics** section, for **Manage User Access**, assign the Broadcast Communication Sender permission set license to your incident fulfillers.
    1. Click **Manage**.
    2. In the **Manage Broadcast Communications User Access** window, select the users to grant access, and click **Assign**.
    3. Click **Done**.
5. In the **Set Up Channel Preferences** section, under **Channels**, enable the channels that your team can broadcast on: **Email**, **In-app**, **Slack**, and **Microsoft Teams**.
6. In the **Set Up Objects** section, enable the objects that your team broadcasts from: **Incident** and **Change Request**.

To send a broadcast, see [Send a Broadcast Communication from an Incident or Change Request](https://help.salesforce.com/s/articleView?id=service.it_srvcs_broadcast_comms_send.htm&release=264.0.0&type=5 "Send a broadcast communication directly from an incident or change request. Choose the channels to send on, add a message for each one, and send them together in a single broadcast.").