---
schema_version: "1"
id: 8f123338508c8517380a71ffa22eb2686cc2e922f965fd30b662bdb871594544
title: Prerequisites for Broadcast Communications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_broadcast_comms_prerequisites.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_broadcast_comms_prerequisites.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ad6ff3829bb8e31cd47766623055a5c4bfba977b4f8f97cd0e0bf7923b5c24a6
description: Before you set up Broadcast Communications, make sure your org has the required add-ons, permission set license, and platform features. Notifications delivers every broadcast; Slack, Microsoft Teams, and Agentforce are needed only for the channels and features you use.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Prerequisites for Broadcast Communications

Before you set up Broadcast Communications, make sure your org has the required add-ons, permission set license, and platform features. Notifications delivers every broadcast; Slack, Microsoft Teams, and Agentforce are needed only for the channels and features you use.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

Broadcast Communications requires the Enhanced Broadcast Communication add-on and the Incident Management add-on in your org.

Broadcast Communications sends updates through the multichannel Notifications framework, so turn on [Notifications for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_notifications.htm&release=264.0.0&type=5 "Keep IT teams and employees informed with timely notifications across their preferred communication channels. Admins define message content, timing, recipients, and delivery channels for standard and custom objects, including their related records.") before you set up the feature.

## Permission set license

To send broadcast communications, incident fulfillers need the **Broadcast Communication Sender** permission set license. This PSL grants access to send broadcast communications across email, in-app, Slack, and Microsoft Teams. Assign it during setup from the **Manage User Access** step on the Broadcast Communications page in Salesforce Go. See [Set Up Broadcast Communications](https://help.salesforce.com/s/articleView?id=service.it_srvcs_broadcast_comms_setup.htm&release=264.0.0&type=5 "Turn on Broadcast Communications from a guided setup, choose the channels your team can broadcast on, and enable broadcasts for incidents and change requests.").

Senders who use **Draft with AI** to generate broadcast messages also need the **Prompt Template User** permission.

## Required platform features

 
| Feature | Used by |
| --- | --- |
| [Notifications for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_notifications.htm&release=264.0.0&type=5 "Keep IT teams and employees informed with timely notifications across their preferred communication channels. Admins define message content, timing, recipients, and delivery channels for standard and custom objects, including their related records.") | Delivers every broadcast communication. Broadcast Communications uses the multichannel Notifications framework to send messages across email, in-app, Slack, and Microsoft Teams. |

## Channel and feature integrations

Turn on these integrations only if you broadcast on the corresponding channel or use AI to draft messages.

 
| Integration | When to turn it on |
| --- | --- |
| [Set Up Slack for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_slack_setup.htm&release=264.0.0&type=5 "Before you start using the Slack apps for Agentforce IT Service, complete the basic setup required to connect your Salesforce org to your Slack workspace.") | If your team broadcasts on Slack. Connect your Salesforce org to your Slack workspace before you enable the Slack channel. |
| [Set Up Microsoft Teams For IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_msteams_setup.htm&release=264.0.0&type=5 "Connect Salesforce and Microsoft Teams for your IT services, configure the Teams integration for Agentforce IT Service, and set up the Salesforce IT Desk and Salesforce IT Service apps.") | If your team broadcasts on Microsoft Teams. Connect your Salesforce org to Microsoft Teams before you enable the Teams channel. |
| [Prerequisites to Set Up Agentforce for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_setup_prereqs.htm&release=264.0.0&type=5 "Complete the required setup tasks before configuring Agentforce for IT Services. Enable Einstein Generative AI and Agentforce, deploy the data kit, Configuration Management Database (CMDB), and manage search indexes.") | If senders use Draft with AI to draft broadcast messages. Set up Agentforce in your org before senders use AI drafting. |