--- schema_version: "1" id: 669ef0ddeb36767c1960a9b1fb6df6960f2b0b34252a814cd38d9e38b17c9f5c title: Asset Status Mapping collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_status_mapping.md canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_status_mapping.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 86daaff2ae9858c5751df7ccd26dc95eab90bf80f1622949e494db2b8b1e7d8e description: Gain granular visibility into hardware inventory with status-driven quantity tracking. Map dynamic asset statuses to specific product item quantity fields. Inventory counts automatically reflect real-world lifecycle changes. This tracking isolates standard from high-priority inventory allocations. It prevents double-booking devices across locations and automates compliance audits. products: - Service Cloud - Agentforce IT Service release: "264" --- # Asset Status Mapping Gain granular visibility into hardware inventory with status-driven quantity tracking. Map dynamic asset statuses to specific product item quantity fields. Inventory counts automatically reflect real-world lifecycle changes. This tracking isolates standard from high-priority inventory allocations. It prevents double-booking devices across locations and automates compliance audits. ### Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
## Strategic Value of Asset Status Mapping Accurate inventory tracking directly affects workforce productivity and compliance. A status-driven framework provides clear operational advantages. - **Eliminate Visibility Gaps**: View real-time availability across stockrooms. Prevent double-booking devices and avoid unnecessary procurement when deployable assets exist elsewhere. - **Protect Local Deployment Allocations**: Isolate standard inventory from high-priority allocations, such as executive reserves or new-hire onboarding. - **Automated Financial and Audit Ledgers**: Every status transition automatically updates aggregate product item metrics. The system writes double-entry ledger entries to preserve transaction history. ## Status-Driven Quantity and Category Mappings An asset's dynamic status drives the quantity fields on the related product item record. When an asset's state changes, the system decrements the quantity field for the old status. It simultaneously increments the field for the new status. ## Status Category Mapping Every custom or standard asset status maps to a static Asset Status Category. Examples include In Stock, In Use, In Transit, Retired, or Missing. This category standardizes system behavior and automated workflows regardless of customized picklist names. ## Single Status to Multiple Fields A single asset status value maps to one or more quantity fields simultaneously. - **Reserved**: Updates **Quantity On Hand** and **Quantity Allocated**. - **Defective**: Updates **Quantity Damaged** and **Quantity On Hand**. - **On Hold or Pending Disposal**: Updates **Quantity On Hand** and **Quantity On Hold** to isolate records from active deployment. ## Route Dynamic Values Through Predefined Status Categories Customize the dynamic asset status picklist to fit specific operational workflows while maintaining platform stability. - **Predictable Reliability**: Status categories act as predefined classifications with a strict one-to-one mapping to quantity fields on the **Product Item** record. - **Customization**: Map new operational sub-statuses to an existing static category. For example, map a custom status like "Available - Refurbished" to the predefined **In Stock** category. - **Data Integrity**: Background sync processes read the fixed category to control inventory rollups. This ensures custom picklist values don’t disrupt inventory logic. ## Requirements for Mapping Activation Before asset status-mapping rules take effect and calculate inventory rollups, confirm the following configuration settings. - **Location Settings**: On the **Location** record, select **Inventory Location**. Set **Usage Type** (Serialized Inventory Tracking Method) to **Asset-based**. - **Product Settings**: Select **Product Serialized** on the associated product record. - **Active Mappings**: Configure and save the corresponding mapping rows under the **Status Category** and **Inventory Quantity** tabs in the **Asset Status Mapping** Setup console. ## Asset Search Mapping Control which assets appear in lookup windows during operational workflows. Map filter contexts to specific standard asset statuses in the **Asset Search** tab. - **Fulfillment Order Search**: Pre-filters assets in the _Available_ state. - **Return Order Search**: Pre-filters assets in the _Assigned_ state. - **Product Transfer Search**: Pre-filters assets in the _Available_ state. - **Disposal Order Search**: Pre-filters assets in the _Retired_ state. - **Certificate of Disposal Search**: Pre-filters assets in the _Pending Disposal Certificate_ state. #### See Also - [Configure Asset Status Mappings](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_status_map.htm&release=264.0.0&type=5 "Map dynamic asset statuses to product item quantity fields. The asset status-mapping framework dictates how individual asset statuses roll up into aggregate quantity fields on product item records.") - [Asset Status Categories and Quantity Rollups](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_status_rollups.htm&release=264.0.0&type=5 "Understand how predefined status categories map to asset lifecycle stages and reflect in overall inventory counts.") - [Asset Status Tracking Rules](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_status_rules.htm&release=264.0.0&type=5 "To preserve inventory accuracy, review picklist configurations and background financial logging before changing asset status mappings.")