---
schema_version: "1"
id: 98793f72407d43cf7f7c421461c12f527d1c097be05c9c0107b79e3aca815cf4
title: Source Requested Hardware
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_source_hw.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_source_hw.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: af16c83867c14a2d6a69f5c65d7dd089c16720c92ebd7fb62f774c7c8b073648
description: Source requested hardware items from inventory locations to fulfill employee requests and maintain accurate inventory records. Reserve assets to secure stock and prevent double-booking while warehouse teams pick devices.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Source Requested Hardware

Source requested hardware items from inventory locations to fulfill employee requests and maintain accurate inventory records. Reserve assets to secure stock and prevent double-booking while warehouse teams pick devices.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

Before you pick devices, review and resolve fulfillment dependencies, such as product transfers or procurement requests.

- **[Fulfillment Orders and Fulfillment Order Line Items](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_fulfill_orders.htm&release=264.0.0&type=5)**  
    Manage delivering devices to employees and track inventory movement with fulfillment orders and fulfillment order line items. These entities group requested products by source location and maintain an audit trail for the fulfillment lifecycle.
- **[Hardware Sourcing with IT Service](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_hw_sourcing.htm&release=264.0.0&type=5)**  
    Simplify fulfillment by integrating automated asset recommendations directly into service request workflows. Select between zero-touch automated sourcing or manual review before creating an order.
- **[Fulfill Hardware Requests](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_fulfill_hw.htm&release=264.0.0&type=5)**  
    Sourcing items from stockrooms and deploying them to employees tracks fulfillments cleanly. This process uses fulfillment orders to group multiple products from the same location. Combining shipments reduces delivery fees and streamlines inventory auditing.
- **[Fulfill Hardware Requests Using Soft Reservations](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_soft_reserve_task.htm&release=264.0.0&type=5)**  
    Secure inventory for specific demand sources before picking physical devices from the stockroom shelf. Soft reservations proactively prevent double-booking while giving your inventory managers time to physically fulfill the request.
- **[Verify Hardware Fulfillment Dependencies](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_verify_fulfil.htm&release=264.0.0&type=5)**  
    Verify logistical requirements for a fulfillment order line item to confirm that items are in stock and ready to pick. Make sure that internal transfers and external procurement batches are complete before physically gathering devices.