---
schema_version: "1"
id: 5482c8336afc2a0dfebca65972b56df577efba16b596e8d6c8596f6cde58680e
title: Fulfill Hardware Requests Using Soft Reservations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_soft_reserve_task.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_soft_reserve_task.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8d58b6d36b9df4b17b09ed3754110a47fd605448c51f2f6cff142ac9451ddb1d
description: Secure inventory for specific demand sources before picking physical devices from the stockroom shelf. Soft reservations proactively prevent double-booking while giving your inventory managers time to physically fulfill the request.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Fulfill Hardware Requests Using Soft Reservations

Secure inventory for specific demand sources before picking physical devices from the stockroom shelf. Soft reservations proactively prevent double-booking while giving your inventory managers time to physically fulfill the request.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d26768e72">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d26768e72 ">Source hardware and create soft reservations</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d26768e72 ">Hardware Asset Management permission set license AND appropriate ITAM role</td>

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Before you begin, verify that your Salesforce admin configured the **InventoryReservation** and **InventoryItemReservation** entities. Also make sure that the admin updated **Product Item** page layouts to include granular quantity fields.

When you source hardware, select to reserve any available asset for a soft reservation or a specific asset for a hard allocation. A soft reservation immediately decrements the **Quantity Available** on the **Product Item** record. This adjustment prevents other fulfillers from claiming the stock before a serial number is attached.

1. From the App Launcher, find and select **IT Hardware Asset Management**.
2. Select **Service Requests**.
3. Select an approved service request.
4. Select **Source Product**.
5. Select a location with the requested asset available.
6. Select a reservation type for the requested products. To create a hard allocation, select **Reserve Specific Asset** and find an exact device by serial number or asset tag.
7. Click **Next**.
8. Review the sourcing summary, and reserve the asset.

The local inventory rep must now physically pick the device. Select **Add Asset** on the fulfillment order line item to transition the soft reservation into a hard allocation.