---
schema_version: "1"
id: 96c69cadce9521a1f103f93cb1d614b2c1886a91a2fabd94cf8922e87087257c
title: Set Up SLA Policies and IT Notifications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_sla_notif_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_sla_notif_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d2b6b8579088d1a692f4e3e7fece858d1e20a5cc3a4058a1db4f92ac715c65dc
description: Establish service-level agreement (SLA) policies and multichannel notification workflows to track resolution targets and keep IT representatives updated on critical milestone events.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up SLA Policies and IT Notifications

Establish service-level agreement (SLA) policies and multichannel notification workflows to track resolution targets and keep IT representatives updated on critical milestone events.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>