---
schema_version: "1"
id: 5df3f42e2343390337b7752faf033ebcf8e124a05bcb63cb336ac9938ef0f98d
title: Ship Hardware to Employees
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_ship_hw.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_ship_hw.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 85433cbbd4cd63b179154e5fdd1d5fdb1f3de20bcccd439f8eea1b0b475a9a38
description: Ship hardware to employees by using Fulfillment Orders in IT Hardware Asset Management. Add logistics details and trigger automated asset status updates to maintain a strict chain of custody from the stockroom to the employee.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Ship Hardware to Employees

Ship hardware to employees by using Fulfillment Orders in IT Hardware Asset Management. Add logistics details and trigger automated asset status updates to maintain a strict chain of custody from the stockroom to the employee.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d19231e74">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d19231e74 ">To manage fulfillment orders:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d19231e74 ">Hardware Asset Management - Inventory Manager</td>

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- Make sure that the sourcing flow has generated a Fulfillment Order (FO).
- Make sure you've linked specific serialized Assets to the Fulfillment Order Line Items (FOLI).
- Make sure you've completed any dependent configuration Work Orders.

1. From the **App Launcher**, find and select **IT Hardware Asset Management**.
2. Select **Fulfillment Orders**.
3. Select an active fulfillment order.
4. In the **Fulfillment Orders** related list, select the fulfillment order you're shipping.
5. Change **Status** to **Update Shipment**.
    
    - This action pulls destination details from the original Service Request.
    - The Shipment record updates automatically.
6. In the Shipment record, enter logistics information, such as **Shipping Provider**, **Tracking Number**, and **Tracking URL**.
7. Select **Save**.
8. Select **Mark Fulfillment Sent**.
    
    - Asset status automatically transitions from **Reserved** to **In Transit**.
    - Shipment record updates to **Shipped**.
    - The employee receives a notification with pickup or tracking instructions.

After the employee receives the hardware, mark the Fulfillment Order as **Received** to transition the asset status to **In Use** or **Assigned**.