---
schema_version: "1"
id: a0518bb1f9d0a833ce635b7490a7ddff7d9a77a5cd963ccca9ab518ceeb31639
title: Create and Activate Return Order SLA Policies
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_ro_sla.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_ro_sla.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9fa36591110b3fb204e508b8553d8f5b295c2daf9a69c03420e7b88743480590
description: Set resolution targets, streamline hardware intake, and manage asset reclamation deadlines with Return Order service-level agreement (SLA) policies.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Create and Activate Return Order SLA Policies

Set resolution targets, streamline hardware intake, and manage asset reclamation deadlines with Return Order service-level agreement (SLA) policies.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Create a Return Order SLA Policy

Establish clear response targets and assign rules based on record status by creating return order SLA policies.

1. From Setup, in the Quick Find box, enter SLA Policies, and then select **SLA Policies**.
2. Click **New SLA Policy**.
3. Enter a descriptive policy name.
4. For SLA Policy Type, select **Return Order**.
5. For Entry Criteria, select **Based on Created Date**.
6. For Exit Criteria, select **Based on Whether the Return Order is Closed**.
7. Save your changes.
8. Set the status to **Active** and click **Save**.

## Create Application Rules for SLA Policies

Define criteria for applying response targets and automate SLA assignment based on record field values.

1. From Setup, in the Quick Find box, enter SLA Policies, select **SLA Policies**, and then click the **Application Rules** tab.
2. Select **New**.
3. Set the order to 1.
4. Search for and select your Return Order SLA policy or its linked Entitlement.
5. For Execute Rule When, select **a record is created**.
6. For Field, select **Return Order: Status**.
7. For Operator, select **Equals**.
8. For Value, select or enter **Draft**.
9. Save your changes.