---
schema_version: "1"
id: 0f934fc44f7ef537f00cc7aa238b69e8910bf5baeee00c7a2156acab7b2bc370
title: Retire and Dispose of IT Hardware
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_retire_dispose.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_retire_dispose.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5f9c37e5481370b9db679c835f955e26f24dbc7bfbef0556a7515e0342d39f98
description: Create disposal orders to securely decommission retired IT hardware and maintain compliance audit trails through vendor coordination.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Retire and Dispose of IT Hardware

Create disposal orders to securely decommission retired IT hardware and maintain compliance audit trails through vendor coordination.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d73103e74">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d73103e74 ">To create and manage disposal orders:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d73103e74 ">IT Asset Manager or IT Auditor</td>

          </tr>
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- Assets you want to dispose of are in **Retired** status.
- Third-party vendors or internal disposal teams are created as **Account** records.

Add eligible retired assets to disposal orders to maintain a strict audit trail.

#### See Also

- [Manage Hardware Asset Disposal](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_disposal.htm&release=264.0.0&type=5 "Securely decommission aging or defective IT hardware to protect data security and satisfy environmental compliance. Admins manage vendor logistics, track mandatory predisposal tasks, and upload official certificates of disposal to maintain a reliable regulatory audit trail.")
- [Create and Verify a Certificate of Disposal](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_disposal_cert.htm&release=264.0.0&type=5 "Document proof of asset destruction or recycling and update the asset status to Disposed.")

## Create a Disposal Order

1. From the **App Launcher**, find and select **IT Hardware Asset Management**.
2. Select **Disposal Orders**, and click **New**.
3. Select a **Disposal Method**, such as Recycle or Destruction.
4. Find and select the **Disposal Vendor**.
5. Select the **Status**.
6. (Optional) Enter the **Expected Pickup Date**, **Disposal Address**, and any notes.
7. Save your changes.

## Add Assets to a Disposal Order

1. From the **App Launcher**, find and select **IT Hardware Asset Management**.
2. Select **Disposal Orders**.
3. Select the disposal order.
4. In the **Quick Action**, select **Add Assets**.
5. Filter the list to find retired assets, select the items for disposal, and confirm your selection.
6. Save your changes.

The system creates a line item for each asset and updates the status to **Pending Disposal**.