---
schema_version: "1"
id: ec808cff1058d3d88c7f22b7d56da33b458a2f84fca4743dbb518ebc44821a86
title: Add the Proactive Assistance Component to Record Pages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_proactive_assist.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_proactive_assist.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 927782876c7191bc00dccd6be086cffa42466d1b49181310975403620b62cc14
description: Help your IT fulfillers and compliance managers resolve service requests faster by placing the Proactive Assistance component on record pages. Giving team members direct access to this card component enables them to view, refresh, and act on real-time AI sourcing recommendations directly within their workflow.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Add the Proactive Assistance Component to Record Pages

Help your IT fulfillers and compliance managers resolve service requests faster by placing the Proactive Assistance component on record pages. Giving team members direct access to this card component enables them to view, refresh, and act on real-time AI sourcing recommendations directly within their workflow.

To give IT fulfillers and compliance managers access to AI sourcing recommendations, add the Proactive Assistance component to the Service Requests page layout by using the Lightning App Builder.

1. From the **App Launcher**, find and select **IT Hardware Asset Management**.
2. Select **Service Requests**, and open any active record.
3. Click **Setup**, and select **Edit Page**.
4. In the Components pane, find **Proactive Assistance**.
5. Drag the **Proactive Assistance** component onto the page.
6. Select **Save**, and then select **Activate**.
7. On Org Default, select **Assign as Org Default**.
8. Select **Desktop**, click **Next**, and save your changes.