---
schema_version: "1"
id: 1e57f0d02f9f2909275659f6cf7e8915e0c8b64eee56b0fb14062b623f7c5012
title: Hardware Sourcing with IT Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_hw_sourcing.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_hw_sourcing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a5192b147f5b99344434bd0d7bcc65648845c3ec9914fab51158355f528cc369
description: Simplify fulfillment by integrating automated asset recommendations directly into service request workflows. Select between zero-touch automated sourcing or manual review before creating an order.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Hardware Sourcing with IT Service

Simplify fulfillment by integrating automated asset recommendations directly into service request workflows. Select between zero-touch automated sourcing or manual review before creating an order.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Autonomous Sourcing Mode

Autonomous sourcing processes approved hardware requests from intake to order creation in the background. The agent automatically evaluates stock levels near the employee's location to reserve stock and prevent double-booking.

- **Local stock available:** Create a fulfillment order automatically.
- **Local stock unavailable:** Create a fulfillment order and a product transfer to route the asset from another location.

**Geocoding Proximity**

The sourcing system uses location services to calculate coordinates and distances between employee delivery locations and active stockrooms. It prioritizes fulfillment from the nearest warehouse to minimize transit time and shipping fees.

**Sourcing Fallback Logic**

If the primary geocoding service times out or experiences a network disruption, the system uses proximity logic to estimate destination routing based on state, city, or regional address fields.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note Operations processed under fallback logic take longer or have lower routing accuracy in regions with complex postal codes. The system automatically tries again standard geocoding after connectivity is restored.

## See Also

- Fulfillment Orders and Fulfillment Order Line Items
- Managing Soft Reservations
- Track Hardware Asset Activities on the Timeline

- **[Sourcing Modes and Performance Tracking](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_sourcing_modes.htm&release=264.0.0&type=5)**  
    When you manage hardware fulfillment, you can configure sourcing settings to evaluate nearby stock levels automatically or receive proactive recommendations. The Sourcing Agent creates fulfillment orders and product transfers in the background, eliminating manual review.
- **[Configure Autonomous Sourcing](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_config_autosource.htm&release=264.0.0&type=5)**  
    Automatically fulfill routine hardware requests by enabling autonomous sourcing. When active, the Sourcing Agent evaluates nearby inventory to generate fulfillment orders and product transfers in the background, eliminating manual intake review.
- **[Add the Proactive Assistance Component to Record Pages](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_proactive_assist.htm&release=264.0.0&type=5)**  
    Help your IT fulfillers and compliance managers resolve service requests faster by placing the Proactive Assistance component on record pages. Giving team members direct access to this card component enables them to view, refresh, and act on real-time AI sourcing recommendations directly within their workflow.
- **[Source Hardware by Using Proactive Recommendations](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_source_proactive.htm&release=264.0.0&type=5)**  
    Soft-reserve inventory items and create fulfillment orders directly from your service request workflow. Review recommendations generated by AI agents to route hardware efficiently while maintaining oversight.