---
schema_version: "1"
id: c8ac67ee6d3c122a801087cc5d254353966a0bf5008de3d9e7750c3966aaec1b
title: IT Hardware Asset Management Prerequisites
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_hw_prereqs.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_hw_prereqs.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ffe63c3e9a6eb5b299ce3ce61b1dbf10631a4f408a9885056c218bd147797a11
description: Complete these requirements before you manage internal IT asset lifecycles.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# IT Hardware Asset Management Prerequisites

Complete these requirements before you manage internal IT asset lifecycles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

 
| Requirement | Description |
| --- | --- |
| IT Service | Turn on IT Service before you turn on Hardware Asset Management (HAM). HAM relies on IT Service features such as service requests, advanced approvals, and notification builders. |
| Dependent IT Asset Management (ITAM) Add-Ons | To see the Hardware Asset Management section in Setup, turn on Inventory Management, Inventory Count, Inventory Replenishment, and Data Cloud. |
| Batch Management Permissions | Assign the Batch Management User permission to users who run bulk actions such as reclaims, refreshes, and disposals. You also need access to the Monitor Workflow Services setup page to track asynchronous jobs. |
| Configuration Management Database (CMDB) and Service Graph | Turn on CMDB and Service Graph, and make sure that you have the ItSrvcCmdb platform license to use bidirectional Asset-to-CI synchronization. |

#### See Also

- [Configure Bundles](https://help.salesforce.com/s/articleView?id=service.it_srvcs_sf_go_cnfgr_bundles.htm&type=5&language=en_US)
- [Inventory Count Workflow](https://help.salesforce.com/s/articleView?id=xcloud.aslm_inventorycount_workflow.htm&type=5&language=en_US)
- [Inventory Allocation](https://help.salesforce.com/s/articleView?id=xcloud.aslm_inventory_allocation.htm&type=5&language=en_US)
- [Data Cloud Setup](https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud_setup.htm&type=5&language=en_US)
- [Get Started with CMDB](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_get_started.htm&type=5&language=en_US)