---
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title: Agentforce IT Hardware Asset Management Pricing and Digital Wallet
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_hardware_asset_pricing.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_hardware_asset_pricing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 00ecc2f6d744e706f5c5b31d9612d7d4a8c12e00e43b4049fb0e31170dd227cf
description: Track consumption metrics associated with managed hardware assets to scale billing accurately. Hardware Asset Management uses a High Water Mark subscription model based on peak asset counts. Use Digital Wallet to monitor capacity actively and view daily usage trends.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Agentforce IT Hardware Asset Management Pricing and Digital Wallet

Track consumption metrics associated with managed hardware assets to scale billing accurately. Hardware Asset Management uses a High Water Mark subscription model based on peak asset counts. Use Digital Wallet to monitor capacity actively and view daily usage trends.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Pricing Model: The High Water Mark

You pay for Hardware Asset Management on a per-asset-per-month basis. The highest number of managed assets in your system during the billing period determines your subscription usage. For example, if your organization manages 100 assets for 29 days in a 30-day billing period and 105 assets for 1 day, you pay for 105 assets.

The system transmits peak capacity metrics to the Digital Wallet for active tracking.

## Billable and Non-Billable Assets

To make sure that you pay only for actively managed inventory, the system filters assets based on type and status.

**Billable Assets**

The count includes all actively managed IT hardware assets until you permanently dispose of them. A billable asset must meet these criteria:

- Select the **IT Hardware Asset** field on the core asset record.
- The asset status is any active lifecycle value other than **Disposed**.

Billable IT hardware assets typically include computers, servers, network gear, and mobile devices.

**Non-Billable Assets**

The system excludes these items from the daily count, and they don't incur subscription usage charges:

- **End-of-Life Assets:** Any asset with a status of **Disposed**. To remove retired assets awaiting processing from the active pool, explicitly update their asset statuses.
- **Consumables:** Non-serialized products, such as keyboards and mice, that maintain standard inventory behaviors.
- **Accessories:** Non-serialized peripheral equipment or lightweight items stored within workspace locations.

## Example Scenario: Acme Corp

The High Water Mark model handles temporary spikes for Acme Corp during a 30-day billing month at a price of $2.00 per asset:

- **Sept 01–14:** Acme Corp manages 1,000 active assets.
- **Sept 15:** Acme runs an asset bulk action from a list view, causing active counts to spike to 5,000.
- **Sept 17–30:** The team completes a disposal order for 3,800 old devices. Because disposed assets are excluded from billable managed asset counts, the active count drops to 1,200 for the rest of the month.
- **Result:** On October 1, the system identifies 5,000 as the peak count. The invoice is calculated as 5,000 assets multiplied by $2.00. This calculation results in a total of $10,000 for the billing period.