---
schema_version: "1"
id: 2c74c957b20dbc06a047f675c232b74b5272eee36a993b8484c1eb8193293e48
title: Manage Hardware Fulfillment Orders
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_fulfillment.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_fulfillment.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9716cd0cfefa5387017db03416494b0e60b36877e9d8f0221d96effea0f89fcd
description: Coordinate the hardware fulfillment lifecycle to reserve, track, and deploy internal IT assets to employees. Link serialized devices directly to fulfillment orders to establish a clear chain of custody. Maintain a reliable audit trail for all stockroom reservations. Track real-time shipping updates when hardware leaves an inventory location. Automatically update asset statuses throughout deployment.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Manage Hardware Fulfillment Orders

Coordinate the hardware fulfillment lifecycle to reserve, track, and deploy internal IT assets to employees. Link serialized devices directly to fulfillment orders to establish a clear chain of custody. Maintain a reliable audit trail for all stockroom reservations. Track real-time shipping updates when hardware leaves an inventory location. Automatically update asset statuses throughout deployment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Link Assets to Fulfillment Orders](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_link_assets_fulfillment.htm&release=264.0.0&type=5)**  
    Link specific serialized devices to a fulfillment order to manage active inventory counts. This process transitions assets from a general reservation to a designated hardware allocation, locking the exact serial numbers for an employee request.
- **[Ship Hardware to Employees](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_ship_hw.htm&release=264.0.0&type=5)**  
    Ship hardware to employees by using Fulfillment Orders in IT Hardware Asset Management. Add logistics details and trigger automated asset status updates to maintain a strict chain of custody from the stockroom to the employee.
- **[Transfer Hardware Between Stockrooms](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_transfer_hw.htm&release=264.0.0&type=5)**  
    Transfer hardware between stockrooms by using product transfers to keep inventory counts accurate. Product transfers maintain data integrity by moving assets between locations with the same usage type.
- **[Dispatch and Receive Hardware](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_dispatch_hw.htm&release=264.0.0&type=5)**  
    Track hardware dispatch and finalize delivery by updating fulfillment order statuses.