---
schema_version: "1"
id: 6cf08c922f8849294eeb331f7a1f9eca32bfdeaddfab96d0d15d387d51c6ead3
title: Fulfillment Orders and Fulfillment Order Line Items
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_fulfill_orders.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_fulfill_orders.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cb7187ccef4e3183ec3fcce99234a2722e65572fd3612ff6b0c25f7e2bc6c7f5
description: Manage delivering devices to employees and track inventory movement with fulfillment orders and fulfillment order line items. These entities group requested products by source location and maintain an audit trail for the fulfillment lifecycle.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Fulfillment Orders and Fulfillment Order Line Items

Manage delivering devices to employees and track inventory movement with fulfillment orders and fulfillment order line items. These entities group requested products by source location and maintain an audit trail for the fulfillment lifecycle.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

In IT Asset Management, fulfillment orders and fulfillment order line items operate in a parent-child relationship. These records act as a bridge between a service request and physical inventory. To maintain consistency, fulfillment orders progress through a standardized status lifecycle from Draft to Allocated, Pick Pack, Fulfilled, Delivered, and Closed.

## Create Fulfillment Orders

Hardware sourcing automatically generates fulfillment orders. IT fulfillers initiate this workflow.

The post-sourcing workflow evaluates the selected source location and appends to an existing fulfillment order or creates one. Fulfillment order line items map directly to requested products and quantities.

## Location-Based Order Grouping

A fulfillment order header specifies the fulfillment source and delivery method. Each order relates to one source location. When an employee requests items stored in different stockrooms, the system groups items based on origin. The system automatically splits the request and generates a fulfillment order for each location, ensuring both orders remain tied to the parent service request.

## Visibility into Fulfillment Logistics

A fulfillment order line item defines specific products and quantities fulfilled within a parent order. To give inventory managers visibility into logistical prerequisites, the line item tracks dependencies with these lookup fields.

- **Product Item**: Links to the inventory record for a product at a local stockroom.
- **Product Transfer**: Links to an internal transfer if a local stockroom is out of stock, indicating a pending shipment from another warehouse.
- **Product Request Line Item**: Links to a procurement request if you purchase an item from an external vendor.

## Inventory Accuracy with Soft Reservations

Line item data prevents stockouts before you select physical devices. If an IT fulfiller reserves an asset, the system manages a soft reservation with these quantity tracking fields.

- **Quantity**: The total number of units requested.
- **Quantity Soft Reservation**: Calculates the inventory item reservation quantity and rolls up the value to the product item record. This calculation decrements the available quantity, making sure that other fulfillers see accurate stock counts.

## The Bridge to Physical Assets

Fulfillment order line items define requested products but don’t connect directly to serialized devices. Instead, line items relate to **Asset Activity** or **Asset Timeline** records. When an inventory manager picks a serialized device and assigns it to a line item, the system creates an **Asset Activity** record. This activity links the asset to the line item, updates the asset status from **Available** to **Reserved**, and logs a time-stamped audit trail.

#### See Also

- [Sourcing Agent](https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_sourcing_agent_con.htm&release=264.0.0&type=5 "Fulfill hardware requests efficiently and optimize stock utilization with the Sourcing Agent. This AI agent autonomously identifies the ideal fulfillment path for approved requests. This process reduces shipping costs and improves resource allocation.")