---
schema_version: "1"
id: 4d65ad79d30c1fa56e505f1b11c358b8c1aeaae28d7c5d851000ca17e5ac42ed
title: Asset Eligibility Framework
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_eligibility_frmwk.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_eligibility_frmwk.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ef1f44742109cfa57215b2b6bdb79893bcf968060e03eff3e5a16a4fb8599ef4
description: Review the central Asset Eligibility Framework before turning on hardware validation. This framework protects subscription tracking and multi-domain data integrity. It provides isolation between co-existing asset clouds to prevent automated operations from affecting non-IT asset classes.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Asset Eligibility Framework

Review the central Asset Eligibility Framework before turning on hardware validation. This framework protects subscription tracking and multi-domain data integrity. It provides isolation between co-existing asset clouds to prevent automated operations from affecting non-IT asset classes.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Framework Overview and Strategic Value

IT Hardware Asset Management (ITHAM) identifies records actively managed under the ITHAM product domain by using a dedicated IT Hardware indicator field (`IsItHardwareAsset`) on the Asset entity.

The system uses this marker to validate record scope before running background operations, automated workflows, or lifecycle transitions. If an asset lacks an explicit mark as an eligible IT Hardware asset, the system treats the record as out-of-scope.

A pre-deployment data audit and framework compliance check are required for two main reasons:

- **Billing and Subscription Integrity:** ITHAM subscription metering and billing calculations depend directly on the total count of active, managed IT Hardware assets. Untagged valid records compromise metering accuracy.
- **Co-existence Domain Isolation:** Many organizations run multiple asset-tracking product domains within a single Salesforce org. Eligibility enforcement makes sure that automated hardware processes don't overwrite or corrupt data in adjacent, non-IT asset classes.

## Enforcement Guardrails

Validation enforces strict record compliance. If a processing batch contains a single ineligible asset, the system rejects the entire transaction.

Production environments don't support an emergency or temporary bypass switch for the Asset Eligibility Framework. Systematically audit and tag all active hardware assets before you turning on global enforcement.