---
schema_version: "1"
id: 7bbc668af0843b6e4deebb6ebcafc184fa78f04f8f96bfccc834140f2dbd259f
title: Manage Hardware Asset Disposal
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_disposal.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_disposal.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 55d5caddd7432d6981b594c199132b8bd03023828762511fd86cf8be3aa11468
description: Securely decommission aging or defective IT hardware to protect data security and satisfy environmental compliance. Admins manage vendor logistics, track mandatory predisposal tasks, and upload official certificates of disposal to maintain a reliable regulatory audit trail.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Manage Hardware Asset Disposal

Securely decommission aging or defective IT hardware to protect data security and satisfy environmental compliance. Admins manage vendor logistics, track mandatory predisposal tasks, and upload official certificates of disposal to maintain a reliable regulatory audit trail.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Benefits of Asset Disposal Management

Disposing of IT hardware carries data security, financial, and environmental risks. The asset disposal workflow enforces a strict chain of custody for compliance frameworks, such as SOX, HIPAA, and GDPR. This process tracks hardware legally and financially as it leaves your organization.

## Components of the Disposal Workflow

- **Disposal Order**: Manages logistics for a specific disposal event, tracking details such as disposal vendor, chosen method, and expected pickup dates.
- **Disposal Order Line Item**: Links individual assets to a disposal order to track the status of a collection.
- **Certificate of Disposal (CoD)**: Serves as official proof that data was sanitized and hardware was destroyed or recycled responsibly. This certificate provides the final link in the audit trail, documenting retired assets.

## Lifecycle of a Disposal Order

1. **Order Initiation**: Create a Disposal Order in Draft status and specify vendor and disposal method.
2. **Asset Selection**: Link retired assets to the order to automatically update asset status to Pending Disposal.
3. **Vendor Handoff**: Ship or hand off assets to the vendor to transition the order to Pending Certificate of Disposal, locking assets from further editing.
4. **Certification Reconciliation**: Upload the vendor-provided CoD and link it to specific assets to satisfy compliance.
5. **Process Finalization**: Verify a CoD to transition assets and parent orders to Disposed status, stopping financial depreciation and updating inventory records.

## Compliance and Audit Traceability

To maintain a reliable audit trail, the system automatically logs status changes in the Asset Timeline. Auditors can verify that mandatory security tasks were completed and that a verified certificate is attached to every decommissioned device.