---
schema_version: "1"
id: 68026c7146b676a71048c3ccdc0c07ceab84ff959fecd617ad354633d35ace36
title: Dispatch and Receive Hardware
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_dispatch_hw.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_dispatch_hw.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f0669e76424791fe35f30497fc7709c1f9d2c678a531856db9318e246a918dee
description: Track hardware dispatch and finalize delivery by updating fulfillment order statuses.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Dispatch and Receive Hardware

Track hardware dispatch and finalize delivery by updating fulfillment order statuses.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d69398e74">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d69398e74 ">To manage fulfillment orders:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d69398e74 ">Hardware Asset Management - IT Fulfiller</td>

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1. From the **App Launcher**, find and select **IT Hardware Asset Management**.
2. Select **Fulfillment Orders**.
3. Select the pending fulfillment order for your location.
4. Update the fulfillment order status based on the delivery method.
    - For in-person pickup:
        1. Select **Item Ready for Pickup**.
        2. Select **Email** for the communication channel.
        3. Select **Next**.
        4. Enter recipient details and select **Send**.
    - For shipment:
        1. Select **Update Shipment**.
        2. Enter tracking details.
        3. Select **Save**.
5. When you dispatch the item, select **Mark Fulfillment Sent**.
    
    The associated asset status automatically updates to **In Transit**.
6. After the employee receives the hardware, select **Mark Fulfillment Received**.

When you finalize the order, stockroom quantities decrement and the asset status updates to **In Use**.