---
schema_version: "1"
id: b38a373e35058f8e08f1a7546f974b427ec2ccabe23e1252b80db2fa7f9eada5
title: Asset and Configuration Item Synchronization
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_asset_mgmt_asset_ci_sync.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_asset_mgmt_asset_ci_sync.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b7450a18151478fe6c836138b6b0990a366d5e814d27a904cd2a8c2da54bf4f6
description: Field-level synchronization keeps your IT Hardware Asset Management and Configuration Management Database (CMDB) records aligned. This bidirectional, event-driven synchronization resolves data conflicts, translates values, and prevents infinite update loops. IT fulfillers can rely on accurate, up-to-date inventory details.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Asset and Configuration Item Synchronization

Field-level synchronization keeps your IT Hardware Asset Management and Configuration Management Database (CMDB) records aligned. This bidirectional, event-driven synchronization resolves data conflicts, translates values, and prevents infinite update loops. IT fulfillers can rely on accurate, up-to-date inventory details.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Field-Level Synchronization

Mapped fields keep critical data points consistent between hardware assets and linked configuration items (CIs). This automated framework synchronizes properties such as status, owner, or location across systems.

Manage this dataflow by configuring these layers:

- **Field Mapping**: Link specific asset fields to corresponding CI fields with the Configuration Management Item Field Map.
- **Field Value Mapping**: Translate picklist options and specific values between systems by using the Configuration Management Item Value Map.

## Source of Truth and Ownership

Designate a single source of truth for each mapped field to preserve data integrity. The source of truth determines the authoritative system and dictates update directions.

Authoritative assignments typically follow these categories:

- **Asset-Driven**: Authoritative for financial and ownership data, such as assignments, cost centers, or locations.
- **CI-Driven**: Authoritative for technical attributes from external discovery tools, such as operating systems or network addresses.

If you modify a value in a non-authoritative system, the synchronization engine overwrites the change. This action maintains alignment with your designated source of truth.

## Protection Mechanisms

Built-in protections prevent infinite update loops during bidirectional processing.

- **Loop Prevention**: The system tags changes when updating a CI. The Configuration Item Change Event recognizes this tag to clear repetitive cycles.
- **Asynchronous Processing**: Synchronization runs as a non-blocking process. If a single record fails, batch processing continues normally for the remaining items.

## Visibility and Auditability

The Configuration Management Item Sync Log records all activity, status updates, and execution errors. This log provides a clear audit trail for investigating mapping discrepancies in the user interface.

#### See Also

- [Configuration Items in CMDB](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_ci_overview.htm&release=264.0.0&type=5 "Configuration items (CIs) represent the individual assets in your IT environment. Each CI stores key details about a specific hardware or software component, helping your teams track, manage, and understand the infrastructure that supports your business. CIs provide the foundation for service management, impact analysis, and discovery.")
- [Configure Asset Matching Criteria](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmdb_configure_matching_asset_rules.htm&release=264.0.0&type=5 "Define criteria to automatically link discovered configuration items (CIs) to existing assets in IT Asset Management. Create global rules that apply to a parent CI hierarchy, or create specific rules for individual CI types. Setting up a global rule follows the same steps as creating a specific rule.")