---
schema_version: "1"
id: cf838a2a06365ebfd3d0e500447e6ce6eff6eb8eb40c11887d7dc478075c2479
title: Set Up Agentforce IT Service Analytics Dashboards
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_analytics_setup_tableau_dashboards.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_analytics_setup_tableau_dashboards.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 174e75d78891cd3014b4cbb48f94eef3c8ecb6c0c4a9187f2ba731c19fe9e85b
description: Set up Agentforce IT Service Analytics Dashboards to visualize IT service performance metrics.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Agentforce IT Service Analytics Dashboards

Set up Agentforce IT Service Analytics Dashboards to visualize IT service performance metrics.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> and <strong>Developer</strong> Editions with Agentforce IT Service and <span>Data 360</span></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d87454e71">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d87454e71 ">To view setup and configuration:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d87454e71 ">System Admin profile or Data Cloud Architect permission set</td>

          </tr>
        </tbody>
      </table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_tip.png)

Tip To track your progress, after you complete each setup task, select the checkbox next to it.

1. Go to Salesforce Go, find and select Intelligence for IT service.
2. Click **Keep Going**.
3. In the Intelligence for IT Service section, click **Get Started**.
4. Turn on Intelligence for IT Service.
    1. In the Turn on Intelligence for IT Service section, click **Turn On**.
    2. Click **Confirm**.
5. Check if Data 360 is enabled on your Salesforce org.
    1. From Setup, in the Quick Find box enter Data Cloud Setup.
    2. Select **Data Cloud Setup Home**.
        
        If Data 360 is enabled, you’ll see details regarding your Data 360 instance on your home org along with your org’s details.
6. Enable data exchange between your org and Data 360, connect Data 360 to your Salesforce org.
    1. From Setup, in the Quick Find box, enter Salesforce CRM and select **Salesforce CRM**.
    2. Click **New**.
    3. Click **Connect to a Salesforce org**.
    4. Select **Data Cloud Setup Home**.
        
        If Data 360 is enabled, you’ll see details regarding your Data 360 instance on your home org along with your org’s details.
    5. After your org is connected, verify that the connection is visible and active.
7. Ingest intelligence data and deploy the IT Services Data Kit.
    
    See [Install the IT Service Data Kit](https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud_install_data_kit.htm&release=264.0.0&type=5 "A data kit helps you easily package Data 360 components such as data model objects, data streams, and then readily deploy the components in an org of your choice. You can install the data kit package for Agentforce IT Service in your org, deploy the data streams, and activate the search indexes.").
8. Assign permission sets to admin and users to configure and view the IT Service Intelligence dashboards.
    1. In the Manage User Access section, click **Manage**.
    2. To assign users, in the Tableau Next Admin tab, select the checkboxes for the users.
    3. Click **Assign**.
    4. Click **Done**.
9. Install the dashboards.
    1. In the Manage IT Service Intelligence section, click **Manage**.
    2. Click **OK, Install**.