---
schema_version: "1"
id: 68290d17b97d97070192e3099ec1116c5d3fce99752cbbfafbef082756bc72ad
title: Analytics for Agentforce IT Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_analytics_it_services.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_analytics_it_services.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2dc9dfbfd19e10a784ec28297dedaee8fc4f90a729beb1385d45ea187d7dd956
description: Monitor performance, identify trends, and make data-driven decisions with Agentforce IT Service Analytics Dashboards. These Tableau-powered dashboards give your IT leaders and service teams the data they need for continuous improvement.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Analytics for Agentforce IT Service

Monitor performance, identify trends, and make data-driven decisions with Agentforce IT Service Analytics Dashboards. These Tableau-powered dashboards give your IT leaders and service teams the data they need for continuous improvement.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> and <strong>Developer</strong> Editions with Agentforce IT Service and <span>Data 360</span></td></tr></tbody></table>

- **[Set Up Agentforce IT Service Analytics Dashboards](https://help.salesforce.com/s/articleView?id=service.it_srvcs_analytics_setup_tableau_dashboards.htm&release=264.0.0&type=5)**  
    Set up Agentforce IT Service Analytics Dashboards to visualize IT service performance metrics.
- **[Agentforce IT Service Analytics Dashboards](https://help.salesforce.com/s/articleView?id=service.it_srvcs_analytics_use_agentic_it_service_analytics_dashboards.htm&release=264.0.0&type=5)**  
    Gain valuable insights and enhance decision-making for your IT leaders and teams with the Agentforce IT Service Intelligence app. Access the dashboards, such as incident, change, knowledge, and so on, to address key Agentforce IT Service Analytics use cases. Improve overall IT operations and efficiency by leveraging comprehensive analytics solutions.