---
schema_version: "1"
id: 728429c80a199743ab31799a717ebe0c6ef996d60c5b1fd939ce1088a8fa05e3
title: Incident Manager Analytics Dashboards for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_analytics_incident_manager_analytics_dashboards.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_analytics_incident_manager_analytics_dashboards.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ff3eefa125f3ddb81275f327f42542ab0010be54f15d6a19f591deef64e62fcc
description: Enhance incident resolution and customer satisfaction with data-driven insights. This dashboard delivers key metrics on incident volume, resolution times, and SLA breaches. Incident Managers can proactively identify process inefficiencies, address service rep skill gaps, and improve overall service delivery.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Incident Manager Analytics Dashboards for IT Services

Enhance incident resolution and customer satisfaction with data-driven insights. This dashboard delivers key metrics on incident volume, resolution times, and SLA breaches. Incident Managers can proactively identify process inefficiencies, address service rep skill gaps, and improve overall service delivery.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> and <strong>Developer</strong> Editions with Agentforce IT Service and <span>Data 360</span></td></tr></tbody></table>

- **[Incident Manager Overall Analysis Dashboard for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_analytics_incident_manager_overall_analysis_dashboard.htm&release=264.0.0&type=5)**  
    Review and analyze key incident metrics to understand the overall health of your incident management process. Use this dashboard to monitor incident volume, mean time to resolve (MTTR), SLA breach percentage, and CSAT scores to identify trends and potential bottleneck.
- **[Incident Manager Team Performance Dashboard for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_analytics_incident_manager_team_performance_dashboard.htm&release=264.0.0&type=5)**  
    Evaluate your team's performance in resolving customer cases effectively and maintaining program engagement. Use this dashbaord to see how incidents are shared among team members and across different groups and priorities.