---
schema_version: "1"
id: 59f07e7a73e830f58fd29b48a2a3dac543855479a92bf834f1d2ba81ea042a82
title: Find the Right AI for Your IT Task
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_ai_agent_finder.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_ai_agent_finder.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5a19530f8cd9a8f1222d585ce43849e67e400c0a7bc37e6b1016a5963d2626d1
description: Use this guide to match your IT service requirement to the AI agent that handles it. Jump to a category to find the right agent for employees, specialized tasks, or IT fulfiller workflows.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Find the Right AI for Your IT Task

Use this guide to match your IT service requirement to the AI agent that handles it. Jump to a category to find the right agent for employees, specialized tasks, or IT fulfiller workflows.

## Jump to a Category

[Employee Agent](#it_srvcs_ai_agent_finder__section_employee_general) | [Access and Identity](#it_srvcs_ai_agent_finder__section_access_identity) | [Devices and Hardware](#it_srvcs_ai_agent_finder__section_devices_hardware) | [Network and Connectivity](#it_srvcs_ai_agent_finder__section_network_connectivity) | [Security and Compliance](#it_srvcs_ai_agent_finder__section_security_compliance) | [Software and Applications](#it_srvcs_ai_agent_finder__section_software_apps) | [Cloud and Infrastructure](#it_srvcs_ai_agent_finder__section_cloud_infrastructure) | [Collaboration and Productivity](#it_srvcs_ai_agent_finder__section_collaboration_productivity) | [Facilities and Workspace](#it_srvcs_ai_agent_finder__section_facilities_workspace) | [People and Lifecycle](#it_srvcs_ai_agent_finder__section_people_lifecycle) | [IT Fulfillers](#it_srvcs_ai_agent_finder__section_fulfiller_agents)

## Employee Agent: General IT Support

The IT Service Employee Agent handles everyday employee requests across the self-service portal, Slack, and Microsoft Teams. See [Agentforce for Employees](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employee_parent.htm&release=264.0.0&type=5 "Use Agentforce to receive IT support across multiple channels, including a portal, Slack, and Microsoft Teams. Get user details, track tickets, update records, and reopen issues to accelerate resolution. Summarize approvals, answer policy questions, and automate equipment orders by identifying and configuring the appropriate service requests, including getting a list of software available.").

  
| I want to... | AI Actions Topic | Link |
| --- | --- | --- |
| Submit or check status of a service request | Employee Request Management | [AI Actions for Employee Request Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employees_reqmngmnt.htm&release=264.0.0&type=5 "Employees can raise issues and track requests using Agentforce actions in a channel of their choice, such as the portal, Slack, or Teams. Improve the overall employee experience and reduce time to resolution.") |
| Request approval for access, purchases, or changes | Approval Management | [AI Actions for Approval Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employees_apprvlmngmnt.htm&release=264.0.0&type=5 "Managers can review pending approvals and take action using Agentforce in a channel of their choice, such as the employee portal, Slack, or Teams. Get contextual summaries of open approvals and make faster, more informed decisions.") |
| Provision or manage cloud resources | Cloud Resources Management | [AI Actions for Cloud Resources Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employees_cloud_resource_mngmnt.htm&release=264.0.0&type=5 "Employees can automate cloud resource management and execute critical operations using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Provision VMs and storage, set up development stacks, manage firewall changes, and report virtual machine issues to reduce time to resolution.") |
| Manage shared channels, groups, or team collaboration tools | Collaboration Management | [AI Actions for Collaboration Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employees_collab_mngmnt.htm&release=264.0.0&type=5 "Employees can manage collaboration platform requests and resolve communication tool issues using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Handle email accounts, distribution lists, chat workspaces, and messaging configurations to improve communication efficiency and reduce time to resolution.") |
| Check compliance status or resolve compliance issues | Compliance Management | [AI Actions for Compliance Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employees_comliance_mngmnt.htm&release=264.0.0&type=5 "Employees can report compliance issues, access data privacy policies, and manage regulatory requests using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Get accurate guidance on corporate governance, data handling standards, and compliance training to reduce time to resolution.") |
| Handle onboarding, offboarding, or role-change tasks | Employee Lifecycle Management | [Employee Lifecycle Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employee_lifecycle_mngmnt.htm&release=264.0.0&type=5 "Employees can request onboarding, offboarding, promotions, transfers, resignations, role changes, and manager changes using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Streamline employee transitions and reduce time to resolution for lifecycle events.") |
| Book rooms, report building issues, or manage workspace | Facilities Management | [AI Actions for Facilities Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employees_facilities_mngmnt.htm&release=264.0.0&type=5 "Employees can report facility issues, request maintenance, and manage workspace needs using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Get support for building services, environmental adjustments, and office amenities to improve workplace comfort and productivity.") |
| Request new hardware (laptops, monitors, peripherals) | Hardware Request Management | [AI Actions for Hardware Request Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employees_hardware_req_mngmnt.htm&release=264.0.0&type=5 "Employees can order corporate hardware, request peripherals and upgrades, and report equipment issues using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Ensure policy compliance and accelerate equipment provisioning and hardware issue resolution.") |
| Report or resolve IT security concerns | IT Security Management | [AI Actions for IT Security Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employees_itsecurity_mngmnt.htm&release=264.0.0&type=5 "Employees can report security incidents, request firewall changes, manage certificates, and initiate security reviews using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Ensure rapid threat response and streamlined security operations to protect corporate assets.") |
| Troubleshoot or request network and connectivity help | Network Management | [AI Actions for Network Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employees_network_mngmnt.htm&release=264.0.0&type=5 "Employees can report network issues, request connectivity support, and manage remote access problems using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Get rapid resolution for Wi-Fi failures, VPN issues, password resets, and authentication errors to minimize downtime.") |
| Ask questions about IT policies | Policy Query Management | [AI Actions for Policy Query Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employees_policy_query_mngmnt.htm&release=264.0.0&type=5 "Employees can access company policies, guidelines, benefits, and entitlements using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Get accurate information on allowances, limits, and policy requirements to make informed decisions.") |
| Install, upgrade, or troubleshoot software | Software Management | [AI Actions for Software Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_employees_software_mngmnt.htm&release=264.0.0&type=5 "Employees can request software installation and configuration, report technical issues, and manage license renewals using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Get rapid resolution for application errors and ensure access to required software tools.") |

## Specialized Agents: Access and Identity

These agents handle credentials, authentication, and access provisioning. See [Specialized AI Agents for IT Employees](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_parent.htm&release=264.0.0&type=5 "The specialized AI agents are autonomous AI applications powered by large language models (LLMs) that provide automated solutions for various business processes. These AI agents can work independently or within hierarchical structures to handle workflow, reduce manual effort, and improve service delivery efficiency. By using AI agents for tasks ranging from simple responses to complex problem-solving, you can reduce IT team workloads and increase their productivity.").

  
| I want to... | Specialized Agent | Link |
| --- | --- | --- |
| Create, rotate, or revoke API keys | API Key Management | [AI Agent for API Key Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_apikeyassistance.htm&release=264.0.0&type=5 "API Key Assistance is a conversational specialized AI agent that helps employees securely manage API keys and authentication tokens. Use this agent to generate credentials for internal and external services, and run scheduled or as-needed key rotations. This agent ensures secure provisioning and minimizes credential exposure.") |
| Reset application passwords | Application Password Reset | [AI Agent for Application Support Resolution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_applicationsupportassistance.htm&release=264.0.0&type=5 "Application Support Assistance is a conversational specialized AI agent that helps employees troubleshoot third-party platform issues across the enterprise application suite. Use this agent to diagnose service disruptions, workflow errors, and functional failures in critical applications such as Concur, Okta, Slack, and Zoom. This agent provides knowledge-based solutions and creates incidents for unresolved issues.") |
| Request or troubleshoot badge access | Badge Access | [AI Agent for Badge Access Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_badgeaccessassistance.htm&release=264.0.0&type=5 "Badge Access Assistance is a conversational specialized AI agent that helps employees manage physical access for corporate facilities. Use this agent to issue new employee ID badges, replace lost or damaged badges, create temporary visitor passes, and verify identity for badge requests. This agent ensures secure facility access management.") |
| Request access to system or application logs | Log Access | [AI Agent for Log Access Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_logaccessassistance.htm&release=264.0.0&type=5 "Log Access Assistance is a conversational specialized AI agent that helps employees get system and application diagnostic logs. Use this agent to request log extraction across server, cloud, and application environments, define parameters such as time frames and log levels, and facilitate secure delivery. This agent provides telemetry for root-cause analysis.") |
| Get help with password managers (1Password, LastPass) | Password Manager | [AI Agent for Password Manager Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_passwordmanagerassistance.htm&release=264.0.0&type=5 "Password Manager Assistance is a conversational specialized AI agent that helps employees maintain corporate password manager vaults. Use this agent to update stored credentials, delete outdated or compromised entries, troubleshoot synchronization issues, and ensure vault hygiene. This agent supports password security and compliance.") |
| Request elevated or privileged access | Privileged Access | [AI Agent for Privileged Access Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_privilegeaccessassistance.htm&release=264.0.0&type=5 "Privilege Access Assistance is a conversational specialized AI agent that helps employees request elevated system permissions and hardware access rights. Use this agent to request local admin privileges, turn on USB data transfer, manage time-bound access elevations, and process security exceptions. This agent ensures secure, authorized system access.") |
| Troubleshoot SSO or federation issues | SSO Management | [AI Agent for SSO Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_ssoassistance.htm&release=264.0.0&type=5 "Single Sign-On Assistance is a conversational specialized AI agent that helps employees troubleshoot Single Sign-On authentication issues. Use this agent to resolve login failures, diagnose credential synchronization problems, and report application-specific Single Sign-On disruptions. This agent restores access to identity-protected services.") |
| Request file or system access permissions | System and File Access | [AI Agent for System and File Access Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_systemandfileaccessassistance.htm&release=264.0.0&type=5 "System and File Access Assistance is a conversational specialized AI agent that helps employees manage permissions for IT resources and shared folders. Use this agent to provision file share access, manage Active Directory group memberships, request database privileges, and revoke access rights. This agent streamlines identity and access management workflow.") |
| Reset system or domain passwords | System Password Reset | [AI Agent for System Password Reset Resolution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_systempasswordresetassistance.htm&release=264.0.0&type=5 "System Password Reset Assistance is a conversational specialized AI agent that helps employees reset network and system passwords. Use this agent to reset forgotten system and network passwords, reset settings for multi-factor authentication, and report password-related technical issues. This agent handles system-level credential recovery.") |

## Specialized Agents: Devices and Hardware

These agents manage physical devices, peripherals, and hardware lifecycle.

  
| I want to... | Specialized Agent | Link |
| --- | --- | --- |
| Return company devices | Device Return | [AI Agent for Device Return Processing](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_devicereturnassistance.htm&release=264.0.0&type=5 "Device Return Assistance is a conversational specialized AI agent that helps employees coordinate the return of corporate hardware assets. Use this agent to create device return requests for hardware upgrades, repairs, or offboarding, verify asset details, and ensure proper equipment recovery. This agent streamlines the hardware return process.") |
| Troubleshoot laptop, desktop, or peripheral issues | Device Troubleshooting | [AI Agent for Device Troubleshooting Resolution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_devicetroubleshootingassistance.htm&release=264.0.0&type=5 "Device Troubleshooting Assistance is a conversational specialized AI agent that helps employees diagnose and resolve hardware issues. Use this agent to audit assets, access troubleshooting guidance from the knowledge base, install monitoring agents, and create support requests for device problems. This agent provides technical support for hardware lifecycle management.") |
| Request new hardware (laptops, monitors, peripherals) | Hardware Request | [AI Agent for Hardware Request Fulfillment](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_hardwarerequestassistance.htm&release=264.0.0&type=5 "Hardware Request Assistance is a conversational specialized AI agent that helps employees request corporate hardware and peripherals. Use this agent to order equipment, request loaner devices, access hardware specifications and compatibility guides, and report hardware failures. This agent validates requests against corporate policy.") |
| Request laptop refresh or upgrade | Laptop Refresh | [AI Agent for Laptop Refresh Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_laptoprefreshassistance.htm&release=264.0.0&type=5 "Laptop Refresh Assistance is a conversational specialized AI agent that helps employees request scheduled hardware replacements. Use this agent to initiate laptop and monitor refresh requests for devices that are end-of-life, past warranty, or due for scheduled replacement. This agent facilitates the hardware lifecycle refresh process.") |
| Report or recover a lost device | Lost Device | [AI Agent for Lost Device Resolution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_lostdeviceassistance.htm&release=264.0.0&type=5 "Lost Device Assistance is a conversational specialized AI agent that helps employees protect corporate data on lost or stolen devices. Use this agent to report missing equipment, execute immediate device locking, perform remote factory resets, and prevent unauthorized data access. This agent manages emergency security protocols for lost hardware.") |
| Manage or troubleshoot mobile plans | Mobile Plan | [AI Agent for Mobile Plan Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_mobileplanassistance.htm&release=264.0.0&type=5 "Mobile Plan Assistance is a conversational specialized AI agent that helps employees manage corporate mobile service plans and connectivity. Use this agent to upgrade or downgrade cellular plans, activate international roaming packages, manage data add-on, and prevent overage charges. This agent ensures global connectivity while optimizing costs.") |
| Troubleshoot desk phone or VoIP issues | Phone Support | [AI Agent for Phone Support Resolution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_phoneassistance.htm&release=264.0.0&type=5 "Phone Assistance is a conversational specialized AI agent that helps employees manage corporate telephony systems and desk phones. Use this agent to deploy physical phone units, assign extensions, manage phone configurations, and troubleshoot Voice over Internet Protocol (VoIP) connectivity issues.") |
| Fix printer connectivity or queue issues | Printer Support | [AI Agent for Printer Issue Resolution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_printerassistance.htm&release=264.0.0&type=5 "Printer Assistance is a conversational specialized AI agent that helps employees manage printing infrastructure and resolve printer issues. Use this agent to troubleshoot printing problems, request new printer installations, order printer supplies such as ink and toner, and address hardware issues. This agent focuses exclusively on printer-related support.") |
| Get help with AV equipment or conference rooms | Audiovisual Support | [AI Agent for Audiovisual Support Resolution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_audiovisualsupportassistance.htm&release=264.0.0&type=5 "Audiovisual Support Assistance is a conversational specialized AI agent that helps employees manage audio-visual hardware and display systems in conference rooms. Use this agent to configure projectors, calibrate displays, troubleshoot connectivity issues to keep meetings running smoothly. This agent supports technical audio-visual operations for presentations and collaborative sessions.") |

## Specialized Agents: Network and Connectivity

These agents resolve network, VPN, and connectivity issues.

  
| I want to... | Specialized Agent | Link |
| --- | --- | --- |
| Troubleshoot VPN, Wi-Fi, or network connectivity | Networking | [AI Agent for Network Issue Resolution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_networkingassistance.htm&release=264.0.0&type=5 "Networking Assistance is a conversational specialized AI agent that helps employees troubleshoot network connectivity and manage access to network resources. Use this agent to diagnose network issues, facilitate VPN access requests, manage permissions for internal infrastructure, and resolve connectivity problems. This agent focuses exclusively on network-related support.") |
| Create or modify distribution lists | Distribution List | [AI Agent for Distribution List Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_distributionlistassistance.htm&release=264.0.0&type=5 "Distribution List Assistance is a conversational specialized AI agent that helps employees manage corporate communication channels and collaboration platforms. Use this agent to provision Slack and Teams workspaces, set up Email distribution lists, manage shared mailboxes, and update group ownership. This agent streamlines communication infrastructure management.") |

## Specialized Agents: Security and Compliance

These agents address security incidents, device security, compliance, and certificate management.

  
| I want to... | Specialized Agent | Link |
| --- | --- | --- |
| Manage SSL/TLS certificate lifecycle | Certificate Management | [AI Agent for Certificate Lifecycle Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_certificatemanagementassistance.htm&release=264.0.0&type=5 "Certificate Management Assistance is a conversational specialized AI agent that helps employees manage digital certificates and SSL credentials. Use this agent to identify expiring certificates, install updated certificates, and troubleshoot encryption-related errors. This agent ensures uninterrupted service and maintains secure communications.") |
| Request or verify data backups | Data Backup | [AI Agent for Data Backup Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_databackupassistance.htm&release=264.0.0&type=5 "Data Backup Assistance is a conversational specialized AI agent that helps employees manage data protection and recovery operations. Use this agent to initiate backups as needed, configure virtual machine backup schedules, run synchronization tasks, and resolve data integrity issues. This agent ensures data availability and supports business continuity.") |
| Resolve device security alerts (encryption, MDM) | Device Security | [AI Agent for Device Security Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_devicesecurityassistance.htm&release=264.0.0&type=5 "Device Security Assistance is a conversational specialized AI agent that helps employees maintain security compliance on corporate-managed devices. Use this agent to enroll laptops and mobile devices into Mobile Device Management (MDM) platforms, report malware, or unauthorized access, and respond to security threats. This agent ensures that encryption and software standards are met for device protection.") |
| Manage endpoint security or patching | Endpoint Management | [AI Agent for Endpoint Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_endpointassistance.htm&release=264.0.0&type=5 "Endpoint Assistance is a conversational specialized AI agent that helps employees monitor and optimize workstation health and hardware visibility. Use this agent to diagnose system performance issues, deploy monitoring software for device telemetry, retrieve information on assigned IT assets, and address performance bottlenecks. This agent maintains accurate hardware records and improves workstation reliability.") |
| Report or respond to a security incident | Security Incident | [AI Agent for Security Incident Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_securityassistance.htm&release=264.0.0&type=5 "Security Assistance is a conversational specialized AI agent that helps employees report security incidents and manage security compliance. Use this agent to report phishing attempts and potential breaches, enroll in mandatory security training, and request exceptions to corporate security policies. This agent supports an organizational security posture.") |

## Specialized Agents: Software and Applications

These agents help with software installation, licensing, and application-specific support.

  
| I want to... | Specialized Agent | Link |
| --- | --- | --- |
| Get help with Google Workspace (Drive, Gmail, etc.) | Google Workspace | [AI Agent for Google Workspace Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_googleworkspaceassistance.htm&release=264.0.0&type=5 "Google Workspace Assistance is a conversational specialized AI agent that helps employees manage Google Workspace services and collaborative resources. Use this agent to provision shared drives, manage group memberships, transfer data ownership, and update user access levels. This agent maintains organizational governance and ensures project continuity.") |
| Get help with internal apps | Internal Applications | [AI Agent for Internal Application Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_internalapplicationsassistance.htm&release=264.0.0&type=5 "Internal Applications Assistance is a conversational specialized AI agent that helps employees troubleshoot proprietary and custom-built enterprise applications. Use this agent to diagnose application-specific issues, report performance degradation, resolve functional errors, and address access issues within internal business systems. This agent provides dedicated support for in-house applications.") |
| Get help with Office 365 (Outlook, Teams, OneDrive) | Office 365 Support | [AI Agent for Office 365 Support Resolution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_office365supportassistance.htm&release=264.0.0&type=5 "Office 365 Support Assistance is a conversational specialized AI agent that helps employees troubleshoot Microsoft 365 applications and services. Use this agent to diagnose issues with Outlook, Teams, OneDrive, and Office applications, access knowledge-based solutions, and create incidents for persistent errors. This agent resolves M365 ecosystem problems.") |
| Get help with Salesforce platform issues | Salesforce Support | [AI Agent for Salesforce Support Resolution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_salesforcehelpassistance.htm&release=264.0.0&type=5 "Salesforce Help Assistance is a conversational specialized AI agent that helps employees manage Salesforce access and resolve platform issues. Use this agent to provision new user accounts, modify role hierarchies and permission sets, troubleshoot platform errors, and resolve MFA lockouts. This agent streamlines Salesforce administration and CRM specific support.") |
| Get help with SharePoint sites or permissions | SharePoint Support | [AI Agent for SharePoint Support Resolution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_sharepointassistance.htm&release=264.0.0&type=5 "Sharepoint Assistance is a conversational specialized AI agent that helps employees manage SharePoint sites and collaborate securely. Use this agent to provision or delete site collections, grant or revoke user permissions, manage access levels, and troubleshoot synchronization errors. This agent facilitates enterprise collaboration.") |
| Audit or manage software licenses | Software License Management | [AI Agent for Software License Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_licenseauditassistance.htm&release=264.0.0&type=5 "License Audit Assistance is a conversational specialized AI agent that helps employees manage software license compliance and inventory. Use this agent to track user entitlements, identify assigned software, revoke unused licenses, and execute audit operations. This agent optimizes costs and ensures efficient resource allocation.") |
| Install or troubleshoot software | Software Support | [AI Agent for Software Support Resolution](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_softwareassistance.htm&release=264.0.0&type=5 "Software Assistance is a conversational specialized AI agent that helps employees manage software installations, access, and licensing. Use this agent to request software installations and updates, manage license renewals, evaluate new software, and troubleshoot software-related issues. This agent facilitates the complete software lifecycle.") |

## Specialized Agents: Cloud and Infrastructure

These agents provision infrastructure, monitor servers, and manage cloud resources.

  
| I want to... | Specialized Agent | Link |
| --- | --- | --- |
| Provision or deprovision cloud resources | Cloud Resources | [AI Agent for Cloud Resource Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_cloudresourcesassistance.htm&release=264.0.0&type=5 "Cloud Resources Assistance is a conversational specialized AI agent that helps employees provision and operate cloud resources, such as virtual machines and remote desktops. Use this agent to provision virtual machines and storage, and set up development stacks, restart services, update firewall configurations, access databases securely, and report issues with virtual machines. This agent streamlines cloud operations, supports secure access, and helps maintain reliable cloud environments.") |
| Provision infrastructure (VMs, containers, environments) | Infrastructure Provisioning | [AI Agent for Infrastructure Provisioning](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_infrastructureprovisioningassistance.htm&release=264.0.0&type=5 "Infrastructure Provisioning Assistance is a conversational specialized AI agent that helps employees request new IT infrastructure resources. Use this agent to provision virtual machines, create Kubernetes clusters, and set up specialized test environments. This agent focuses exclusively on initial infrastructure creation and set up.") |

## Specialized Agents: Collaboration and Productivity

These agents manage calendars, approvals, knowledge, and ticket tracking.

  
| I want to... | Specialized Agent | Link |
| --- | --- | --- |
| Schedule or manage calendar events | Calendar Management | [AI Agent for Calendar Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_calendarassistance.htm&release=264.0.0&type=5 "Calendar Assistance is a conversational specialized AI agent that helps employees automate calendar management and coordinate meetings. Use this agent to schedule events, send meeting invitations, update attendee lists, and manage calendar coordination tasks. This agent streamlines meeting logistics and event scheduling.") |
| Track or expedite IT approvals | IT Approval | [AI Agent for IT Approval Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_itapprovalassistance.htm&release=264.0.0&type=5 "IT Approval Assistance is a conversational specialized AI agent that helps employees review and process IT approval requests. Use this agent to view pending approvals, access request summaries, and approve or reject requests directly through conversational interaction. This agent streamlines the approval workflow.") |
| Ask about IT policies and procedures | IT Policy Guidance | [AI Agent for IT Policy Guidance](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_itpolicyassistance.htm&release=264.0.0&type=5 "IT Policy Assistance is a conversational specialized AI agent that helps employees understand company IT policies and eligibility requirements. Use this agent to answer policy questions, clarify permission guidelines, determine eligibility for resources, and initiate policy exception requests. This agent provides guidance on internal IT policies and compliance.") |
| Search or create knowledge articles | Knowledge | [AI Agent for Knowledge Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_knowledgeassistance.htm&release=264.0.0&type=5 "Knowledge Assistance is a conversational specialized AI agent that helps employees find answers from the corporate knowledge base. Use this agent to search and get information about company products, internal policies, business procedures, and general corporate inquiries. This agent provides intelligent summaries from knowledge articles.") |
| Check or update IT tickets | Ticket Management | [AI Agent for IT Ticket Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_ticketmanagementassistance.htm&release=264.0.0&type=5 "Ticket Management Assistance is a conversational specialized AI agent that helps employees manage IT service tickets and requests. Use this agent to check ticket status, add comments to existing tickets, reopen closed tickets, and create incidents or service requests. This agent handles the complete ticket lifecycle.") |

## Specialized Agents: Facilities and Workspace

These agents handle physical workspace, building access, and guest management.

  
| I want to... | Specialized Agent | Link |
| --- | --- | --- |
| Request facilities or building maintenance | Facilities | [AI Agent for Facilities Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_facilitiesassistance.htm&release=264.0.0&type=5 "Facilities Assistance is a conversational specialized AI agent that helps employees manage building and workplace environment requests. Use this agent to address climate control issues, request cleaning services, report physical maintenance needs, and handle office environment concerns. This agent focuses on non-IT facility operations.") |
| Set up guest check-in or visitor access | Guest Check-in | [AI Agent for Guest Check-in Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_guestcheckinassistance.htm&release=264.0.0&type=5 "Guest Check-in Assistance is a conversational specialized AI agent that helps employees manage visitor registrations and guest access. Use this agent to register upcoming visitors, request access approvals, provide visitor Wi-Fi credentials, and answer guest policy questions. This agent facilitates secure and efficient guest management.") |

## Specialized Agents: People and Access

These agents manage employee onboarding, offboarding, and vendor access.

  
| I want to... | Specialized Agent | Link |
| --- | --- | --- |
| Process employee offboarding (access revocation, device return) | Offboarding | [AI Agent for Offboarding Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_offboardingassistance.htm&release=264.0.0&type=5 "Offboarding Assistance is a conversational specialized AI agent that helps managers initiate employee offboarding processes. Use this agent to create offboarding requests for departing employees and capture administrative details to trigger the offboarding workflow. This agent handles the primary intake for employee departures.") |
| Process employee onboarding (accounts, access, equipment) | Onboarding | [AI Agent for Onboarding Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_onboardingassistance.htm&release=264.0.0&type=5 "Onboarding Assistance is a conversational specialized AI agent that helps managers initiate employee onboarding processes. Use this agent to create onboarding requests for new hires and capture preliminary data to begin the onboarding workflow. This agent handles the primary intake for new employees.") |
| Manage vendor or contractor IT access | Vendor Employee | [AI Agent for Vendor Employee Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_vendoremployeeassistance.htm&release=264.0.0&type=5 "Vendor Employee Assistance is a conversational specialized AI agent that helps employees manage external partner and contractor access. Use this agent to provision temporary accounts for vendors, enforce time-bound access durations, revoke contractor credentials, and ensure security compliance for third-party access. This agent manages the external partner lifecycle.") |

## For IT Desk

IT fulfillers use AI actions to accelerate incident resolution, root-cause analysis, change evaluation, and stakeholder communication. See [Agentforce for IT Fulfillers](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_fulfillers_parent.htm&release=264.0.0&type=5 "IT teams get instant context by summarizing incidents, problems, changes, releases and Slack conversations. Use Agentforce to propose resolutions, generate root-cause summaries, and automate documentation including post-incident reviews (PIRs). Streamline daily operations by updating records, drafting emails, scheduling meetings, and assessing deployment health without performing manual audits.").

  
| I want to... | Agent / Feature | Link |
| --- | --- | --- |
| Summarize, triage, or resolve incidents | Fulfiller: Incident Management | [Incident Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_fulfillers_incmgmnt.htm&release=264.0.0&type=5 "Accelerate incident resolution and improve accuracy by using incident actions. Fulfillers and managers can use incident actions to track and resolve issues efficiently throughout the incident lifecycle.") |
| Identify root causes and create problem records | Fulfiller: Problem Management | [Problem Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_fulfillers_prblmmgmnt.htm&release=264.0.0&type=5 "Accelerate problem resolution and improve accuracy by using problem actions. Problem fulfillers and managers use problem actions to streamline diagnostics and automate collaboration workflows to resolve issues efficiently throughout the problem lifecycle.") |
| Evaluate, approve, or manage change requests | Fulfiller: Change Management | [Change Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_fulfillers_chngreqmgmnt.htm&release=264.0.0&type=5 "Agentforce automatically populates key fields such as change type, business justification, impact analysis, and risk level. This automation streamlines scheduling, reduces manual effort, and improves the change request management process.") |
| Plan and track release deployments | Fulfiller: Release Management | [Release Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_fulfillers_rleasmgmnt.htm&release=264.0.0&type=5 "Release managers use Agentforce to summarize releases and gain context throughout the lifecycle.") |
| Manage fulfiller calendars and schedules | Fulfiller: Calendar Management | [Calendar Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_fulfiller_calendr_mngmnt.htm&release=264.0.0&type=5 "IT service desk members can schedule meetings, coordinate calendars, and manage event invitations by using Agentforce in their preferred channel. Streamline meeting coordination by creating events based on attendee availability, adding or removing participants, and handling the complete invitation process to reduce scheduling time and conflicts.") |
| Manage configuration items and dependencies | CMDB Management | [CMDB Management](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_fulfiller_cmdbmgmnt.htm&release=264.0.0&type=5 "Maintain accurate and up-to-date configuration data by using configuration item actions. CMDB managers, CI owners, and IT fulfillers can use Agentforce actions to search, view, update, and delete configuration items.") |
| Automatically classify and route incidents | Automated Incident Triage | [Automated Incident Triage](https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_use_inctriage.htm&release=264.0.0&type=5 "Agentforce automatically triages new incidents by verifying information completeness, detecting duplicates, and notifying employees about active major incidents.") |