---
schema_version: "1"
id: 96a63257d68b3b2a557df9f468da29eb8a2d91e2c480594712c07800f4d480e0
title: AI Agent for System Password Reset Resolution
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_systempasswordresetassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_systempasswordresetassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b37661420031d62bb2fd2dea324aafbb2dfefdeebc16f63f9a7cedb0696fdba1
description: System Password Reset Assistance is a conversational specialized AI agent that helps employees reset network and system passwords. Use this agent to reset forgotten system and network passwords, reset settings for multi-factor authentication, and report password-related technical issues. This agent handles system-level credential recovery.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for System Password Reset Resolution

System Password Reset Assistance is a conversational specialized AI agent that helps employees reset network and system passwords. Use this agent to reset forgotten system and network passwords, reset settings for multi-factor authentication, and report password-related technical issues. This agent handles system-level credential recovery.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Reset Multi-Factor Authentication (MFA)](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_app_sftwre_reset_mfa.htm&type=5&language=en_US)
- [Request Account Unlock for Colleague](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_acct_unlck_clleague.htm&type=5&language=en_US)
- [Request Password Reset for Colleague](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_pwd_rst_clleague.htm&type=5&language=en_US)
- [Reset Account Password](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_iam_reset_pwd.htm&type=5&language=en_US)
- [Unlock User Account](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_iam_unlck_accnt.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Resetting a forgotten network password

Scenario: Employee Tom forgot his network password and can't log in to his laptop.

- Tom: I forgot my network password and can't log in to my laptop. Can you reset it?
- AI Agent: I can help you reset your network password. To confirm before I proceed, I'll need to verify your identity. What is your employee ID and the last four digits of your mobile number on file?
- Tom: My employee ID is EMP-7823 and my mobile number ends in 4892.
- AI Agent: Identity verified. A temporary network password has been sent via SMS to your number ending in 4892. Use this temporary password to log in, and you'll be prompted to create a new permanent password. Your MFA settings remain unchanged. The temporary password expires in 2 hours.