---
schema_version: "1"
id: f7c04285c89ed94eaeb95f2181c3134678b2d20cf3d22cccc8d431c2d5865db8
title: Create and Configure Specialized Agents from Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_set_up.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_set_up.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: faeb32713a38c5d42ffac2d88e0a488b54a5b54b190020c8a8347798bc3fa34e
description: Create and configure specialized agents from agent templates to support your Agentforce Employee Agent for specific IT services. The agent configuration includes selecting templates, assigning agent names, and providing a company description. Then refine subagents and actions, and activate agents to go live for your employees.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Create and Configure Specialized Agents from Templates

Create and configure specialized agents from agent templates to support your Agentforce Employee Agent for specific IT services. The agent configuration includes selecting templates, assigning agent names, and providing a company description. Then refine subagents and actions, and activate agents to go live for your employees.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d100695e71">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d100695e71 ">To enable Agentforce:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d100695e71 ">
              <p>Manage AI Agents AND the required permissions for your agent type</p>
              <p> OR
              </p>
              <p style="margin-bottom:0;">Customize Application</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Salesforce Go, and then select **Salesforce Go**.
2. In the Salesforce Go search bar, enter Agentforce for IT Service and select it.
3. Turn on specialized agent templates for employee.
    
    In the confirmation window, click **Confirm**.
4. Click **Build Agents** to build specialized agents from templates.
5. Select one or more available agent templates to deploy specialized agents.
6. Click **Next**.
7. Review the selected agents. If a naming conflict occurs, update the agent name to a unique value.
8. Click **Create**.
9. Click **Configure and Activate Agents** to configure and activate specialized agents.
10. Select the agents to deploy them.
11. Click **Activate Agents**.