---
schema_version: "1"
id: 22e1a4b8851eac61adaa76c5b17916d298d7921fb3d6bb89aea6aa363299ae9b
title: AI Agent for Printer Issue Resolution
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_printerassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_printerassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 984501778c21bb827c6193aec00b1bc0bfc8bf3d58d04393f449638657cd4b3f
description: Printer Assistance is a conversational specialized AI agent that helps employees manage printing infrastructure and resolve printer issues. Use this agent to troubleshoot printing problems, request new printer installations, order printer supplies such as ink and toner, and address hardware issues. This agent focuses exclusively on printer-related support.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Printer Issue Resolution

Printer Assistance is a conversational specialized AI agent that helps employees manage printing infrastructure and resolve printer issues. Use this agent to troubleshoot printing problems, request new printer installations, order printer supplies such as ink and toner, and address hardware issues. This agent focuses exclusively on printer-related support.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Report Printer Issue](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_printer_issue.htm&type=5&language=en_US)
- [Request Printer Supplies](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_fclts_printr_sppls.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Ordering toner for an office printer

Scenario: The printer on Floor 3 is showing a low toner warning and needs replacement cartridges.

- Floor Coordinator Beth: The HP printer on Floor 3 near the break room needs new toner. It's showing a low toner warning.
- AI Agent: I can order replacement toner for you. To confirm before I proceed, is the printer model HP LaserJet Pro M404n, and do you need black toner only or color cartridges as well?
- Beth: Yes, that's the model, and we only need black toner.
- AI Agent: Two black toner cartridges (HP 58A) have been ordered for the Floor 3 HP LaserJet Pro M404n. They'll be delivered to the office supply room by tomorrow afternoon. You'll receive a notification when they arrive. Installation instructions are available in the printer drawer.