---
schema_version: "1"
id: 0c8789bb0b644ba13e80ce333a21bfa02ab4368be9d7ca24965c21a924cd0c61
title: AI Agent for Office Relocation Assistance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_officerelocationassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_officerelocationassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 64a6b36bf452f042359ac342b9f8defe18119b77fac770c05562cdda93a056fd
description: Office Relocation Assistance is a conversational specialized AI agent that facilitates seamless workplace transitions by coordinating IT infrastructure moves and hardware logistics. Use this agent to schedule technical teardowns, track physical asset movement, manage bulk workstation deployments, and validate that equipment is fully operational at the new location. This agent ensures continuity of IT services during office relocations and minimizes employee downtime on moving day.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Office Relocation Assistance

Office Relocation Assistance is a conversational specialized AI agent that facilitates seamless workplace transitions by coordinating IT infrastructure moves and hardware logistics. Use this agent to schedule technical teardowns, track physical asset movement, manage bulk workstation deployments, and validate that equipment is fully operational at the new location. This agent ensures continuity of IT services during office relocations and minimizes employee downtime on moving day.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Unlimited and Enterprise editions with AI Agent for Employees add-on.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Request Office Move IT Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_office_move.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Coordinating IT support for an office floor move

Scenario: IT Coordinator Priya needs to plan the full IT setup for a team of 40 employees relocating to a new floor next month.

- Priya: We're moving our entire marketing department from Floor 3 to Floor 6 on July 14th. Can you help coordinate the IT side of the move?
- AI Agent: Absolutely, I can manage the end-to-end IT coordination for that move. To get started, do you need support for the full lifecycle, decommissioning on Floor 3, asset transport, and workstation setup on Floor 6, or are you focusing on a specific phase right now?
- Priya: The full lifecycle, please. We have 40 workstations with dual monitors and docking stations..
- AI Agent: Got it. I've created a relocation project for the marketing department move on July 14th covering all 40 workstations. I've scheduled IT decommissioning on Floor 3 for July 13th, coordinated secure transport of all hardware, and queued a bulk workstation deployment on Floor 6 including dual-monitor and docking station setup. An on-site technician has been assigned for Day 1 support. I'll also run post-move validation checks to confirm peripheral connectivity and network access for each workstation. Would you like me to include network infrastructure and Wi-Fi configuration at the new floor as well?