---
schema_version: "1"
id: eff4550ec47ce6175869fd07843af9b9ccd414faefd32297802219ecf1072d12
title: AI Agent for Mobile Plan Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_mobileplanassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_mobileplanassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e4de10d3dc9738ff51180443a44101e1f0979875f01e2f853cf56b800d20c4cd
description: Mobile Plan Assistance is a conversational specialized AI agent that helps employees manage corporate mobile service plans and connectivity. Use this agent to upgrade or downgrade cellular plans, activate international roaming packages, manage data add-on, and prevent overage charges. This agent ensures global connectivity while optimizing costs.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Mobile Plan Management

Mobile Plan Assistance is a conversational specialized AI agent that helps employees manage corporate mobile service plans and connectivity. Use this agent to upgrade or downgrade cellular plans, activate international roaming packages, manage data add-on, and prevent overage charges. This agent ensures global connectivity while optimizing costs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Request International Roaming Plan](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_tlcm_intl_roam_plan.htm&type=5&language=en_US)
- [Request Mobile Plan](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_tlcm_mob_plan.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Activating international roaming for business travel

Scenario: William is traveling to Japan for a conference and needs international roaming on his company phone.

- William: I'm traveling to Japan next week for 5 days. Can you activate international roaming on my work phone?
- AI Agent: I can activate roaming for you. To confirm before I proceed, is your mobile number ending in 4782, and do you need data, voice, and text or just data?
- William: Yes, that's my number, and I'll need data, voice, and text.
- AI Agent: International roaming for Japan has been activated on your number ending in 4782 with unlimited data, voice, and text from March 28 to April 2. There are no additional charges under your corporate plan. Your phone will automatically connect when you land. Have a safe trip!