---
schema_version: "1"
id: 8fec3216586e83ba6fd7d288132759ebe19744b16cb42ad9bf13b27e5d301ea2
title: AI Agent for Log Access Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_logaccessassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_logaccessassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 664b1d379f1fa0d5212826b33b5f088699a229f06f04d7465b15a55ffd2c2e04
description: Log Access Assistance is a conversational specialized AI agent that helps employees get system and application diagnostic logs. Use this agent to request log extraction across server, cloud, and application environments, define parameters such as time frames and log levels, and facilitate secure delivery. This agent provides telemetry for root-cause analysis.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Log Access Management

Log Access Assistance is a conversational specialized AI agent that helps employees get system and application diagnostic logs. Use this agent to request log extraction across server, cloud, and application environments, define parameters such as time frames and log levels, and facilitate secure delivery. This agent provides telemetry for root-cause analysis.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Request System Logs](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_rqst_sys_logs.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Requesting application error logs for debugging

Scenario: Developer Ryan needs error logs from the production API to debug a customer-reported issue.

- Ryan: I need error logs from the production API for the last 24 hours. We're investigating a customer-reported 500 error.
- AI Agent: I can retrieve those logs for you. To confirm before I proceed, do you need only ERROR level logs or should I include WARNING level as well?
- Ryan: Just ERROR level is fine, and filter for the /api/payments endpoint if possible.
- AI Agent: Your log extraction request has been completed. Error-level logs from the production API for the /api/payments endpoint over the last 24 hours have been securely delivered to your S3 bucket at s3://logs/ryan-20260423/. The file contains 47 error entries. You can download it using the link sent to your email.