---
schema_version: "1"
id: c4d47c1f56c1e3526987778f6b37b87d32305e04b3b240b44eb22e9ab14fa0a3
title: AI Agent for Laptop Refresh Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_laptoprefreshassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_laptoprefreshassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b68eafa0caaf00edb29d84bab77fb3880901b6619bb0bc299359cf24b305bc5d
description: Laptop Refresh Assistance is a conversational specialized AI agent that helps employees request scheduled hardware replacements. Use this agent to initiate laptop and monitor refresh requests for devices that are end-of-life, past warranty, or due for scheduled replacement. This agent facilitates the hardware lifecycle refresh process.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Laptop Refresh Management

Laptop Refresh Assistance is a conversational specialized AI agent that helps employees request scheduled hardware replacements. Use this agent to initiate laptop and monitor refresh requests for devices that are end-of-life, past warranty, or due for scheduled replacement. This agent facilitates the hardware lifecycle refresh process.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Service Catalog Items

This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

- [Request New Monitor](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_new_monitr.htm&type=5&language=en_US)
- [Request Laptop Hardware Upgrade](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_hw_upgrade.htm&type=5&language=en_US)
- [Request Laptop Replacement](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_lptp_rplcmnt.htm&type=5&language=en_US)
- [Request New Laptop](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_new_lptp.htm&type=5&language=en_US)
- [Request Peripheral Device](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_hrdwre_peripheral.htm&type=5&language=en_US)

## Agent Actions

These actions run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)
- [Get Eligible Service Catalog Items](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getelgblesrvcecatalogitems.htm&type=5&language=en_US)
- [Execute Service Catalog Item Flow](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_executeservicecatalogitemflow.htm&type=5&language=en_US)
- [Get Product Launch Card](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_getproductlaunchcard.htm&type=5&language=en_US)
- [Create Incident For Employee](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_createincidentforemployee.htm&type=5&language=en_US)
- Get Current Assigned Asset Details

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Requesting a laptop refresh for an aging device

Scenario: Marcus's laptop is 4 years old and running slowly, and he's eligible for a refresh.

- Marcus: My laptop is 4 years old and barely keeping up. Am I eligible for a refresh?
- AI Agent: I can check your refresh eligibility. To confirm before I proceed, is your current laptop asset tag LT-2938?
- Marcus: Yes, that's correct.
- AI Agent: Your laptop LT-2938 is past the 3-year refresh cycle and you're eligible for a replacement. A new laptop with upgraded specifications will be ordered. Standard processing time is 5-7 business days. You'll receive setup instructions and a data migration guide via email. Would you like to proceed with the refresh request?