---
schema_version: "1"
id: d16dfc4673861292431e22677785d7d2d283a5b5d3a1724bc7fbdf9e66436ac2
title: AI Agent for Knowledge Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_agentforce_superagent_knowledgeassistance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_agentforce_superagent_knowledgeassistance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 541b331bea23e9c900acd7c4f2662205dd91958318bb25d0cb0adcf42984c8fd
description: Knowledge Assistance is a conversational specialized AI agent that helps employees find answers from the corporate knowledge base. Use this agent to search and get information about company products, internal policies, business procedures, and general corporate inquiries. This agent provides intelligent summaries from knowledge articles.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# AI Agent for Knowledge Management

Knowledge Assistance is a conversational specialized AI agent that helps employees find answers from the corporate knowledge base. Use this agent to search and get information about company products, internal policies, business procedures, and general corporate inquiries. This agent provides intelligent summaries from knowledge articles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

## Agent Actions

This action run automatically during your conversation with the specialized agent.

- [Answer Questions with Knowledge](https://help.salesforce.com/s/articleView?id=ai.agent_ref_it_srvcs_answrplcyquestion.htm&type=5&language=en_US)

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_example.png)

Example

Finding information about expense reimbursement policy

Scenario: Nathan has questions about which expenses are reimbursable for business travel.

- Nathan: What types of meals are covered under the business travel reimbursement policy?
- AI Agent: I can find that information for you. According to the Travel & Expense Reimbursement policy, meals during business travel are reimbursable up to $75 per day. This includes breakfast, lunch, and dinner. Alcohol is excluded, and receipts are required for meals over $25. To confirm before I proceed, do you need information about any other travel expense categories?
- Nathan: No, that answers my question. Thanks!
- AI Agent: You're welcome! If you need to submit an expense report, you can use the Internal Applications Assistance agent to access the expense tracking system.